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Best Buy Support Ticket - Damaged Merchandise- Not Able To Return

Best Buy Support Ticket

Damaged Merchandise- Not Able To Return - RCA Tvs

Created By: floatabegonia's Picture floatabegonia Last Reply: floatabegonia's Picture floatabegonia
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0
Product: RCA Tvs

I had to THROW AWAY two brand new RCA TVs that I purchased from Best Buy within the last five months. Both arrived damaged with cracked screens. Completely unusable right out of the box. Best Buy 'customer service" would not help, sent me to Geek Squad, which sent me to RCA, which sent me back to Best Buy. Quite the runaround, and now I just threw away TWO DAMAGED TVs due to Best Buy's horrible customer service. I hear that Amazon is a good place to shop for electronics. They will get my business from now on. NO MORE BEST BUY for me.

Their shoddy customer service, very limited return policies geared to help Best Buy and not the customer, Geek Squad idiots and corporate policies are atrocious and dare I say it, a scam. The very worst past of all of this (besides having to throw away two damaged TVs today bought from Best Buy) is when the "customer service" guy told me that Best Buy would lose money if they had to do a return. Hey, what about me, the customer, who had to THROW AWAY TWO NEW, UNUSED TVs from Best Buy straight out of the box, that had cracked TV screens. Frauds and scammers!


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