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Best Buy Support Ticket - Another Canceled Order

Best Buy Support Ticket

Another Canceled Order

Created By: Baxlash04's Picture Baxlash04 Last Reply: Baxlash04's Picture Baxlash04
Priority Level: [Medium] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

On December 13th 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week, or so
after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order"
and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock"
items on the website. and, that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we understood that things happen and that we would just have to wait. Yesterday - Thursday, January 12, 2012
- we received another email from Best Buy. Informing us that one of the items we ordered is "no longer available" and that our order
has been "canceled" by Best Buy. After getting this email we immediately contacted customer service, they informed us that there is nothing they can do since the item is no longer available, so we contacted the manufacturer of the product and was informed that the items are still being made and being sold worldwide. We checked again with Best Buy and they could not answer why if they still were dealing with the manufacturer, why they could not make the item available. We had to spend a gift less Christmas and a gift less birthday thanks to Best Buy.


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