Best Buy Review

Best Buy Review

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Honored my coupon


Today I went to Best Buy with a coupon for 10% on any in-store purchase. The coupon expired two days ago, and I said to the employee, Victor, "I have a stupid question: will you honor coupons that just expired?" Most employees at retail chains would've just said "no" and left it at that, but Victor went out of his way to ask a manager, Chris, if he would be willing to do it. Chris was very friendly too and agreed to honor the expired coupon.

The truth is I would've made the purchase anyway even if Best Buy hadn't honored the expired coupon. It was my fault I let it expire. In the end, I got the item for about $10 cheaper due to the coupon. Many stores would look at that and say "no way are we giving up $10." But Chris and Victor went out of their way to make me a happy customer. Yes, you lost $10 today on your bottom line, but you now have a really appreciative customer who will be coming back to Best Buy to dump his money for later big purchases. I am in need of a new fridge. Because of this transaction, I will likely buy a new fridge at Best Buy instead of your competitors because of Chris and Victor. You lost $10 today but gained hundreds more in the future. Thanks Chris and Victor of the Gurnee, Illinois Best Buy store.


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