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Best Buy Complaint - horrible customer service

Best Buy Complaint

Best Buy Complaint

Reviewed by dmiao

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horrible customer service

I bought a dell laptop on line through best buy . I found the keyboard was wired and not a US key board,. But they refused to return or exchange it because I have got it for 15 days. When I asked if they could help me to replace the keyboard, then they asked to contact dell, then contact Technical service, however no one want to take ownership of my issue. At last, someone told me the issue is not sutable for them, and suggested me to go to store and find a sales assoiciate to ask if they could help me. It was unbelieveable to me. One more thing is that they sent my GPS to the wrong address...

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Review Rating: 1 out of 5
Reviewed By: dmiao
Company: Best Buy
Date Added: 4 years ago

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