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Best Buy Complaint - Warranty on Computer Magically Disappears!
Best Buy Complaint

Best Buy Complaint

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Warranty on Computer Magically Disappears!


Bought an HP from BestBuy.com in September, only to have the hard drive die a few months later. Since it was in warranty I did the logical thing and brought it in to be repaired. A week later I come home to a message with a quote of $126.79 to fix it. They are claiming the manufacturer denies any warranty on this machine. I'm looking at the item on the website now. 90 day parts, 90 day limited labor. The agent I spoke to with Geek Squad brushed me off and referred me to the store because it's not their problem. Asked for a supervisor and was disconnected. Called the store and was told that it's not their problem either and to call 888 BESTBUY. Where does that number take me to? GEEK SQUAD!!! What did they do? Refer me to the store!!!


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