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Best Buy Complaint - The worst customer service experience I ever have - MacBook Air
Best Buy Complaint

Best Buy Complaint


The worst customer service experience I ever have - MacBook Air

I always like shopping at Best buy , but tonight's experience is changing my mind. I bought a new macbook air with my student coupon in YorkShire Plaza, Aurora on June 21, 2014. I was happy because I got a new computer. After I bought the Macbook Air. I found out a lot of people in the Dealmoon.com said the Best Buy can also take a another USPS movers 10% off coupon with this deal. The fact is there are people left comments said they did buy the macs with two coupons without any problem. I went back to the Best Buy at night to check is that ok to redeem my 10% off coupon. The lady in the customer service changed her face quickly after saw I already got a discount in my receipt. She said they can only took one coupon and I can do anything for you because that is a double dip. So I said I get you but if it's ok to type it on your system to see how it shows, if your system shows it is not allowed then I will leave. I tried to ask her can she please just give a try many times. She keep refusing me and told me it will let her break the policy. She was talking the loudest and with really strong voice to me. I asked why there are differences between stores. She said, because the other stores may did wrong and broke the policies so she won't try it for me. Later, another lady came out said the same things and she also said it is not fair to her if I am asking her to try the coupon code, because it means I am letting her to break the policies. What does the lady's words mean? So she means I am the bad customer to force your people to try the wrong thing? I don't understand why the customer services in this store think they are right with a impatient attitude to a customer, and said the other Best buy stores and customers in nations who can use two coupons were all wrong. I don't know what is BestBuy's policies in the ladies' minds, but I am Not a Best Buy staff I don't have to obey their policies. "Best Buy", can you please check have you ever sell the macs with both student discount and USPS moving coupon in your system. I don't know why I got terrible Customer Service although I spent money in this store?!

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