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Best Buy Complaint - Price Match - Roomba robot
Best Buy Complaint

Best Buy Complaint


Price Match - Roomba robot

Before Thanksgiving I booughrt two itens on Best Buy online. About three days before thanksgiving I saw that the same itens had lower prices and I called the guest services. They confirmed that I was correct and said that the they gonna send the money back to my credit card account in between 4 to 6 business days, what did not happen. In about 10 days I called again and a lady said to wait more, to give to Best Buy more time. Now it is being about one month already from the first call. I can't see the money in my account. I am trying to talk to them now. I have been in a phone call for about 54 minutes. Thea love to transfer the calls. Just today I talked with 6 people already. One transfers to the other and nobody knows what to do. Is like, never the correct department. Always is like "oh I apologize but you need to talk with this or that department. I am going to transfer" between transfers I am always on hold for about 16 minutes, 20 minutes, sometimes, more. Please, don't know what to do!!! I need help

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