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Best Buy Complaint - Poor Return Policy - Return Policy
Best Buy Complaint

Best Buy Complaint

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Poor Return Policy - Return Policy


They may have the ‘ best buy ’ in town but they definitely do not have the best return policy. Purchased my Blue Ray player on 5/19/10. It failed on 6/17 – a Thursday. I was out of town beginning on Fri and returned late Sun. Went to return my player (on Mon) a mere three days after their 30 day return window and was refused. Was told I would have to go through the warranty service provided by the manufacturer in order to fix my problem. In retrospect, I can think of so many companies I could have purchased my product from that would have been more than happy to return a $250 dollar item only 33 days after purchase. Simply put, their return policy is nothing more than poor customer service in a time where many dealers are bending over backwards to please their patrons. Their lack of assistance in this matter is the second such incident I have experienced with them.


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