Best Buy Complaint

Best Buy Complaint

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Online ordering - Vizio TV 70 inch


My husband and I are long time customers at Best Buy we always make big purchases at Thanksgiving and Christmas. This year on 11/24/16 we decided to buy a 70 in Vizio M70-D3 at $1699.99 and a remote at $49.99. Order BBY01-793096023785.  We placed our order and our Best Buy card was charged the $1872.48 on 11/24/2016 then on 11/27/2016 we get an email that our purchase can not be processed and find Best Buy split the order and is trying to charge us $53.49 for the remote and $1818.99 for the TV AGAIN and they are of course being denied they already charged it 3 days prior. We instantly call customer service to be given the run around, hung up on numerous times, and told nothing could be done. I called Best Buy credit card and they can see the charges are pending if they were cancelled to process separetely enough time had not been given. A Best Buy credit card supervisor hopped on the phone to call customer service and help with a wait time of 60 minutes she coud not stay on the phone. But instructed me to try again and tell the rep that they needed to conference in with Best Buy Credit Card, I did this but they were closed. So we increased the balance on our card and put the same order through again. Now there are two charges on our card pending for $1872.48 for the same order and the same things. To add misery to all this even more after we processed the payment through the second time we go in and see the TV we wanted and were supposed to pick up in Saratoga Springs NY Tuesday has now been cancelled with no authorizaton from us. We are shocked and dismayed at the awful customer service, at the 6 hrs plus wasted time for mistakes Best Buy made, and at the prospect that we have all the charges on our card but only a remote and no TV. WE do not know what is going on now and will probably have to spend countless more hours on the phone on Cyber Monday no less being treted poorly with no resolve. We feel after all this why would we want to shop with Best Buy  and why would we keep this credit card? It is the most horrible experience. A fun family gift has turned into a nightmare and disappointment and  I actually cried from the frustration of noone wanting to or caring to help.


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