Best Buy Complaint
Reviewed by 
Horrible GEEK Squad service.
We purchased a TV from Best Buy and ordered installation service from GEEK Squad. On our initial appointment they came without a certificate of insurance (we asked for it!), waited a little bit and then left. Then the guy called from them and told us that we need to reschedule the appointment, since they didn't have this certificate. I called million times to their representatives to reschedule it and make sure they have the certificate next time. However, when they came for the second time, they did not have it either. I called again, however, my calls were either ignored or just simply got disconnected. Finally, the guy told me that we need to send an email and make a request, then game the email address that does not exist and the fax number was not working. Finally, someone called us back and said that we need to go to the store and request it and it has always been like that when you need this certificate.
We operate the business in Downtown NYC and have been the customers of Best Buy for a long time. However, now, I am sure that we will never buy or order anything from them. We are very disappointed. I really don't know what type of representatives work in this Geek Squad, however, what I know for sure is that they don't know their jobs there.
We operate the business in Downtown NYC and have been the customers of Best Buy for a long time. However, now, I am sure that we will never buy or order anything from them. We are very disappointed. I really don't know what type of representatives work in this Geek Squad, however, what I know for sure is that they don't know their jobs there.
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