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Best Buy Complaint - HP Bad Keyboard - HP Pavillion ze5738rs
Best Buy Complaint

Best Buy Complaint


HP Bad Keyboard - HP Pavillion ze5738rs

I have purchased many computers and various products from Best Buy but this last go round was a Doozy ! Window 8 is for the birds, and I had to bring it back the same day I picked it up in Dec of 2014. My tech savy guy said there was something wrong with it when he tried to install it for me. I work out of my home and need a reliable Desk Top as well as a laptop both by HP. The replacement system worked ok but the Keyboard became a nightmare, missing every third or fifth letter or number typed. Same for the spacebar and such. I called Best Buy and explained my problem and they said bring it in. I did and after standing in line with 3 other white haired Gentlemen, The Nerd Squad Rep (their term, not mine) said I didn't have a Best Buy warranty, therefore they would not replace the keyboard. NICE...$500, 3 mos ago and No, it's not there problem. Real NICE.
I called HP and they are sending me a new unit, which the Lady said should arrive in a day
or two. Very Nice Lady, and from Ottawa. Why couldn't Best Buy do that for me on my behalf? Makes you wonder huh? Sarge

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