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Best Buy Complaint - Geek Squad Lies
Best Buy Complaint

Best Buy Complaint


Geek Squad Lies

I took my 2 1/2 year old Dell All-In-One computer to the Geek Squad in Grand Junction, Colorado with a "Preparing Automatic Repair" message. The Geek Squad put in their boot disc and after waiting a few minutes removed it and told me that my hard drive was bad. Told me I could send it in but usually it is more expensive than just getting new computer. I was upset that they could not retrieve my photos and documents from the computer and they told me to remove it myself. I took it to a computer savvy friend of mine and asked him to remove it for me so I could retrieve my information. He was not only able to do that, but also able to let me know that it was not my hard drive at all, but it was only that my operating system needed reinstalled. Cheap fix for a now completely functional computer. Of course, this was after I purchased a brand new HP computer based on the Geek Squad diagnostics and recommendation. Geek Squad is either incompetent or represents a fraudulent way to make computer sales. I will never use them again and may boycot Best Buy in general for their crooked sales tactics. An in-store gift card or something to compensate me for the horrible Geek Squad service and my unnecessary purchase would be a fantastic wasy to keep a customer.

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