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Best Buy Complaint - GE Dishwasher
Best Buy Complaint

Best Buy Complaint


GE Dishwasher

Has anyone had any issues with their GE dishwashers turning on automatically and catching fire or close to it? I purchased a dishwasher a little more than 3 years ago at Best Buy for more than $1000. A couple of weeks ago I went to bed only to wake up to a terrible burning plastic smell in my house. I followed the trail to the dishwasher and low and behold, it had turned on to the heat cycle and melted all of the heat resistant parts. GE denies there is an issue and offered to sell me a comparable washer for $468. The COnsumer protection Agency came to investigate the dishwasher and said there were other brands with the same issue but GE was not listed yet. Please let me know if you have this issue with your GE Dishwasher model#PDWT58ORSS

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GlenWill says: (7 years ago)
I just had the same thing happen yesterday to my PDW9900, which I purchased using the recall rebate from a prior model that was known to have this problem.

My PDW9900 was 4 years old, and yesterday the heated dry cycle got stuck on while we were at work, and melted everything inside, including plastic trays, cutting boards and all of the plastic off of the racks! House was filled with acrid smoke. Fortunately, we caught it before it burned anything else.

I filed a claim yesterday, and am waiting to see how GE handles this. It was an expensive model, and I will be upset if I have to pay anything to replace it.

What did GE do for you?


eresponse says: (8 years ago)
Hi, I am Di with GE. I apologize for the inconvenience you have experienced with your dishwasher. I know it can be frustrating having an appliance not operate properly and I appreciate the opportunity to work with you. Please email at eresponse@ge.com.

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