Best Buy Complaint

Best Buy Complaint

ADVERTISEMENT

Fraudulent purchase


We received our AT&T cell phone bill yesterday 8/10/15. On it were 3 $849.99 I-phones that were purchased at a Best Buy on 7/26/15. We got the bill adjusted through AT&T and found out that the only way this could have happened was that someone got a hold of my husband's social security number. I called the 888 Best Buy number to see if I could get anymore info, such as which store these purchased were made. The first person I talked to said my husband had an account there, when he does not. I went through 2 hours of transfers, hangups and being on hold for more than 30 minutes at a time. I got zero resolution. I would think that someone coming in and buying 3 very expensive phones on credit would be required to show some sort of ID. I guess the salespeople there just don't care. I know that the 3 people I spoke to last night certainly didn't care. I would NEVER set foot in one of their stores ever. The worst customer service I have ever had, considering that this involves both fraud and identity theft. Thanks for NOTHING.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Best Buy
SUBMIT a ticket
for Best Buy
WATCH videos
for Best Buy
More Best Buy Reviews and Complaints MORE reviews and complaints
for Best Buy

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Best Buy reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team