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Best Buy Complaint - Fraudulent purchase
Best Buy Complaint

Best Buy Complaint


Fraudulent purchase

We received our AT&T cell phone bill yesterday 8/10/15. On it were 3 $849.99 I-phones that were purchased at a Best Buy on 7/26/15. We got the bill adjusted through AT&T and found out that the only way this could have happened was that someone got a hold of my husband's social security number. I called the 888 Best Buy number to see if I could get anymore info, such as which store these purchased were made. The first person I talked to said my husband had an account there, when he does not. I went through 2 hours of transfers, hangups and being on hold for more than 30 minutes at a time. I got zero resolution. I would think that someone coming in and buying 3 very expensive phones on credit would be required to show some sort of ID. I guess the salespeople there just don't care. I know that the 3 people I spoke to last night certainly didn't care. I would NEVER set foot in one of their stores ever. The worst customer service I have ever had, considering that this involves both fraud and identity theft. Thanks for NOTHING.

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