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Best Buy Complaint - Don't trust Best Buy - Iphone
Best Buy Complaint

Best Buy Complaint

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Don't trust Best Buy - Iphone


Do not trust Best Buy for accurate information regarding mobile phone service. I went to the Best Buy in West Simsbury Connecticut on 12/22/15 to upgrade my phone due to a friends news of a great deal. I was told when I inquired about upgrading to an iPhone 6 that there would be a credit from AT&T of $25 per month on my bill so the $25 monthly charge for the phone would be $0. "Wow, what a deal" I thought. "Are you sure?" I repeated more than once. "Yes" I was told each time. On 1/1/15 I took my son down for a new iPhone 6 . They told us his $25 dollar discount would mean his iPhone would only increase our bill $7 per month. Once again I asked this employee if he were sure this is all it would increase my bill and was told $7 was all it would be. We were very happy until I received my first bill in January....a $60 per month increase! They were very wrong. I called repeatedly and the only thing I was offered was the cost of my $10 case and $40 screen protector. Of course by contract it is too late to return them. My friend was also very upset to learn the $4 they told her that her bill would increase turned in a $30 per month payment. I'm not sure if this huge mistake was due to extremely poor employee training or something shady.


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