Best Buy Complaint

Best Buy Complaint

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Digital Download Nightmare


Purchased a PC game as a Digital download. It was my day off (which are few and far between). I was expecting it to be relaxing, instead it was a NIGHTMARE. After I purchased the PC game I was told I would receive it in an hour. The next day I still didn't receive anything so I called to check on status. The woman in the Digital Downloads department said quote: Sometimes the downloads work, sometimes they don't. WTF! She said she would resend email in 10 mins and hung up. Hours went by. Still nothing. Called again and she gave me the installation code to write down. But the code is useless without the program files. She said again that she would email me with instructions. 3 more hours go by and still nothing. I call back again. They refused to help me over the phone and continued to insist on sending emails. My entire day off was spent NOT being helped by the BestBuy Digital Downloads team. I paid my money and STILL don't have the product I paid for.


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