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Best Buy Complaint - Beware of On Line Sales
Best Buy Complaint

Best Buy Complaint

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Beware of On Line Sales


Beware of On Line sales and weekly ads. I ordered a Toshiba laptop (model L755-S5311)online that the weekly ad showed on sale for $379. The website also showed it as

"available" in the local store in Taylor, MI. I confirmed my online purchase with a credit card and went there to pick up my

"online order" when it was supposed to be available the next day....When I arrived at the local store they said it was out of stock. I later called Customer Service who suggested I look for a little more expensive one online as the other one was out of stock/on backorder. Customer service (the 888 #) said they could not tell if it would ever be available so I cancelled my order. Everyone I spoke with was professional and friendly but where's my "available" computer.....I feel I just wasted my time in the online ordering process and travelling to/from the store. Also I ordered the bargain priced security software for my new computer which they offer wit h a new PC purchase. They reportedly did ship that to me.....I only hope they give me a full redfund as I certainly don't need it now. That will be another trip I have to make on my time and my gas to the Best Buy store....just to cover their mistakes.


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Comments


DMW1948 says: (6 years ago)
 0
A new Best Buy ad for January 1-7 was included in today's paper....it shows the same Toshiba laptop on sale for $399.....a price $20 higher than last week. I checked on their website for availability and found it "unavailable" in the greater Orlando, Fl and Detroit, MI areas.....so where is this laptop, which is an advertised sale, available for purchase.




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