Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Best Buy Complaint - Best Buy customer service - Camera Dept Personal
Best Buy Complaint

Best Buy Complaint


Best Buy customer service - Camera Dept Personal

I recently purchased a camera from BestBuy In The Woodlands Tx at which I had Very good customer service after I used the Camera I notice I had to Charge the battery too often for my satisfaction, so I decided to return the Camera and trade up for a better one
So I went into The Humble Texas store and spoke to the person at customer service later found out she was a manager. explained to her what I wanted to do she sent me the the Camera dept

and said she would let the Girl named Megan that I would be coming. I waited a total of 40 minutes for someone to acknowledge me and several other customer while Megan constantly walked the same customer to the same objects at least 3or 4 times. One lady ask if someone would unlock the case so she could get the camera she wanted and another gentleman ask someone who was walking by to unlock a case so he could get a lense he needed,so i went back to customer service to just get a refund and possible come back ,but all I was told was that I would have to pay a $15.00 restocking fee this is when I found out the manager is the one who sent me to Megan in the first place. I suggested that she should train her employees to acknowledge the customers waiting and most people would not mind waiting she said she was sorry, still charged me the $15.00 for restocking the camera I left the store , guest when you as as big as Best Buy you can treat your customers like you don't care . I am a manager myself , and I plan to use the bad example of customer service to my staff that loves to talk to thier customers about POOR customer service So who is the winner here?

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Best Buy
SUBMIT a ticket
for Best Buy
WATCH videos
for Best Buy
More Best Buy Reviews and Complaints MORE reviews and complaints
for Best Buy


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Best Buy reviews

Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team