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Best Buy Complaint - Best Buy broke my computer and never fixed it and wont make it right! - Geek Squad and management
Best Buy Complaint

Best Buy Complaint

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Best Buy broke my computer and never fixed it and wont make it right! - Geek Squad and management


Best Buy Geek Squad broke my computer and never fixed it.

I brought my computer into best buy geek squad in Manassas, VA for a hard drive replacement. They broke the clip for the optical drive connected to the mother board. (3 months of agony with them) When the service center said it couldn't be fixed, an in-store tech said he could fix it with a new cable which seemed to fix it.

I took the computer in recently to a computer repair shop for an unrelated item and thats when the problem was uncovered. The repair that the instore tech came up with was jamming a piece of wadded paper into the clip on the mother board to hold the optical drive cable in place.

Best Buy said that since they couldn't confirm that he did that since it wasn't in writing, they wont do anything. Even though it was documented that the clip was broken and couldn't be fixed that they originally broke, the repair that the tech made is all they care to focus on.

They are crooks, lie and cheat the consumer, and make sure you verify what they really do in writing, and most important, take your computer to a real repair shop that will respect you and your property!


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