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Best Buy Complaint - Best Buy Management, Customer Service and Geek Squad - HP Laptop with Intel Processor
Best Buy Complaint

Best Buy Complaint

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Best Buy Management, Customer Service and Geek Squad - HP Laptop with Intel Processor


I had the worst experience on Sunday, September 15, 2013 with a Geek Squad employee. When I came into the store to complain to the manager, all he did was tell me that that particular employee hasn't had an issue with anyone before. Well, he does now! In addition, he had the employee remain in the conversation so that he could hear the employees side. There is a time and a place for that...and that was not the time or place. I tried calling the General Manager and he was either not there or not available! I emailed him, and it has now been 2 weeks to the day, and I have still not heard from him. I will NEVER, EVER buy anything from there ever again!

On top of it, I needed help to download something and when I called Geek Squad over the phone, they said that they couldn't help me! I needed to go into the store or pay for someone to come out! What did I just pay an extra $300 for?!?!?!?!


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Comments


yampolsky2014 says: (5 years ago)
 0
I understand where you are coming from. Two weeks ago I brought back a camera that didn't close correctly. They gave me a new one but took out the camera strap which I didn't know till I got home. The geek squad girl, Christina, Vero Beach Fla. branch, said I didn't return the strap in the box. I vehemently disagreed and she found it in the box. I told her to mail it to me and she immediately said she can't do it.. I asked to speak to her supervisor and several minutes later she comes back and said she never knew they changed the policy and they could mail it. I then told her i still wanted to speak to her supervisor. She said the supervisor was busy with a customer. I told her i was a customer and wanted her to call me back. I still haven't;t received the strap or heard from the supervisor. I am going back to this store today to give them a piece of my mind. Everyone I know has had a bad experience with them.




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