Best Buy Complaint

Best Buy Complaint


Be careful of purchasing phone contracts at Best Buy - Verizon wireless

Similar to a review posted by another Best Buy consumer who purchased/upgraded a Verizon Wireless account at a Best Buy store (in Nanuet, NY) - we were told the charades would be approximately one amount and when the bill arrived it was approximately $60 more than we were led to believe. There were 4 of us in the store and we all left with the same understanding. A Verizon representative told us it was a Best Buy issue and Best Buy told us it was a Verizon issue. Since Best Buy sold the plan it seems as if it is primarily their responsibility. The representatives in the store either misrepresented the information or didn't know what they were doing. Neither case is acceptable. The bottom line was they they were "sorry" that we are upset but there is nothing that Best Buy can do about it.

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