Best Buy Complaint

Best Buy Complaint

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20 minutes to buy, 90 minutes to fix. - Dell Laptop N4010


I went with my daughter to buy her a laptop for Christmas. We settled on a nice Dell that was on sale. A salesman came and I asked if I could expand the Ram from 6G to 12. He went to theGeek squad and was told "Yes" and then he brought out the part that they indicated. I paid(using my Best Buy rewards account), sent the receipt home via eMail and then went to the Geek Squad desk to get the new chip installed. Imagine my surprise when I was told that it was for a Desktop, not a Laptop and that I couldn't fit 6G more on the Dell. OK. Now I was directed to the returns desk to get a refund on the part. No way. I didn't have a receipt and the system could not find my E receipt. Only ten minutes after the sale they couldn't even find a register listing and wouldn't give me anything but a store credit. I spoke to one manager after another, including thee Store Manager and got no where. One was rude and the big guy couldn't be bothered. Eventually, one specialist took over and went into the back to "work" on it. I never received an eMail receipt and though the computer recognized my rewards account at the point of sale
the service computer said it did not recognize my address. The new specialist came back after 90 minutes, with a copy of my receipt and a credit card refund. Hurray! Best Buy screwed up, their systems suck and the managers couldn't care less about the mess. Needless to say, that is the last time I will shop at Best Buy. I will go on line and patronize Frye's. Hasta la vista!


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