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Best Buy Reviews

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  • Best Buy Faulty Installation of Bosch Dishwasher



    Bosch Evolution Ascenta Dishwasher Purchased April 29, 2013 Best Buy Danbury, CT 06810 Home Delivery and Installation Order 111 311 910 4312 Receipt 0331 063 4526 We noticed water leaking from the Bosch dishwasher this year. The water damaged several wood floorboards in our kitchen. We had the Bosch dishwasher removed by the company that installed our new dishwasher. The installer noted that the Bosch dishwasher had been improperly installed. The dishwasher was placed in such a way that it was pressing on the drain hose and made a hole in it. (See images below). This was clearly a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    MKB1000's Picture   MKB1000    0 Comments   Comments
  • The worst customer service experience I ever have



    I always like shopping at Best buy, but tonight's experience is changing my mind. I bought a new macbook air with my student coupon in YorkShire Plaza, Aurora on June 21, 2014. I was happy because I got a new computer. After I bought the Macbook Air. I found out a lot of people in the Dealmoon.com said the Best Buy can also take a another USPS movers 10% off coupon with this deal. The fact is there are people left comments said they did buy the macs with two coupons without any problem. I went back to the Best Buy at night to check is that ok to redeem my 10% off coupon. The lady in... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    wjah's Picture   wjah    0 Comments   Comments
  • Best Buy 531 South Portland



    I have never seen a management team work as horribly as the one in the South Portland, Maine one. I am a regular there, and every time I go in, I see conflict between managers, between associates and managers, and between customers and managers. It is beyond silly that they have "floor leaders" who cant give employees overrides or help them just for the simple fact that they are the floor leader. I had to return a camera, and the employee at customer service called for an override on their walkie... SIX Times. At one point, I saw two managers conversing and laughing - ignoring... More...
    (Shopping, Chain Stores)
    cassandrap's Picture   cassandrap    0 Comments   Comments
  • customer service



    We purchased a $1500 tv & sound bar and were advised that we also needed an HDMI cable. It turned out that we did not need the cable due to being DISH customers. We live in excess of 50 miles from the nearest Best Buy -- in addition we are senior citizens, dealing with a disability situation. Consequently we do not get to the city much more than every four months or so. However, we made an effort to get back to Best Buy to return the cable. We were advised that we had missed the return period by just a few days and consequently they couldn't do anything except issue a... More...
    (Miscellaneous)
    lastchance's Picture   lastchance    0 Comments   Comments
  • Bestbuy consumer review



    I have placed and order for a video console from Bestbuy Bellevue shop and paid the full money including shipping charge. They promised to deliver between 3r Dec- 9 Dec. Today (18th Dec) - item has not reached yet, UPS seems to have lost it. Bestbuy is not ready to do anything proactive to replace my item, they are still waiting for UPS. Bad customer service, no responsibilty for customer. My order no# S order #1110331581334 Val #1500-6715-7124-0366 More...
    (Furniture)
    bestbuyuser's Picture   bestbuyuser    0 Comments   Comments
  • 99$ a month for a 500$ phone bad math



    Dear BestBuy I bought a Blackberry storm 2 from you store with insuranceI was informed that it was 99 dollars for 1 year, but it seems I was grossly misinformed my your sales rep. My phone goes on the fritz and I respond to your BESTBUY in Silver Spring MD and I get the tough luck story. I cancelled my credit card months ago and my insurance went with it and from the looks I am not the only consumer subject to this fraud of BestBuy employees misleading buyers to buy insurance. More...
    (Insurance)
    Matory's Picture   Matory    0 Comments   Comments
  • faulty installation



    Kitchen dishwasher, brand new, installed by Best Buy, I paid them for the installation, 7 monthas later I have water damage in my basement. I called a local plumber and he found that on installation either a damaged part was used or the installer tighten it to much and it cracked. Either way I've had water running thru the floors. About 1/3 of my kitchen floor is ozzing water and the downstairs bathroom ceiling which was new is now ruined. 1-800-237-8289 Best Buy Saturday 03/21/09 @ 1030AM Called local store, Carlos M. given 800 corporate number Called corporate number... More...
    (Dry Cleaning, Laundry)
    lyssava's Picture   lyssava    1 Comments   Comments
  • Best GEEK in NYS



    Your policy to call the Geek Squad at the 1-800 # was not helpful to me! The Geek who came here was certainly not a credit to Best Buy or the Geek Squad at my store in New Hartford, NY. I would rather have scheduled an appointment at my store to have had Christopher Marriott from New Hartford, NYs Best Buy make my service call. I rec'd an early Christmas present from Best Buy to replace the Dell I ordered online (worse mistake). It was trouble from day one for me on a first name basis w/most of their Techs for the x's I called! My HP from Best Buy was a better computer but... More...
    (Dry Cleaning, Laundry)
    2boxers's Picture   2boxers    0 Comments   Comments
  • Deceiving Advertisement



    I spent close to three hours to make an on-line ordering to buy a special Christmas sale of Samsung - 7.3 Cu. Ft. 9-Cycle Gas Dryer - Gray DV337AGG for $650. But I was told it is not available for delivery ($70) to my neither house nor pick-up from any of their Houston store. This is a fraudulent advertisement. Since it is an Outlet Item as it indicated, then why I could not get delivery from Bestbuy Houston Galleria store which is one of four outlets in Texas. How could this type of dryer is not available in Houston area which is the fourth largest city in the U.S. I talked... More...
    (Dry Cleaning, Laundry)
    chusam's Picture   chusam    0 Comments   Comments
  • LG Washing Machine



    Is there a major problem with Best Buy or are they just taking advantage of this situation? At the near end of September I called Best Buy since there was problem in the washing machine and so they sent a technician (Geek Squad) to see the problem at October 6. They ordered the parts which were need to fix the washing machine and informed me by saying that they will call back to me when they have received the parts. So my family has been waiting to receive the call but there is no word from them what so ever. I then called the company over and over again for about 2 or 3 times a day which... More...
    (Dry Cleaning, Laundry)
    john615's Picture   john615    1 Comments   Comments
  • Very Disappointed



    I purchased a new LG washer and dryer on Feb. 27. I told them I wanted it side vented. It was delivered 3/1. On Feb. 29, I get a message. They cannot side vent my dryer.It needs a special part, and a special tech to install it. Okay. I tell them on Mar. 3 I wanted the side vent part ordered. Two weeks later I checked back. It has not been ordered. I was told it would be ordered. Two weeks later I check back. No record of the part being ordered. Finally, the part is ordered. It is scheduled to come to my house 4/8. I cannot get it installed until 4/17! How can two different... More...
    (Dry Cleaning, Laundry)
    bjcs319's Picture   bjcs319    0 Comments   Comments

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