Best Buy Support Tickets All Reviews

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Best Buy Reviews

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  • Taken advantage of while disabilied



    Last week I chatted on Best Buy chat system and explained what I wanted (laptop for sale at $329)and she looked up my trade in value of my current computer which was $150. I explained that I'm disabled and she explained that all I had to do was show my chat to a manager to be sure I get the value that I was quoted. Being disabled with poor vision, can barely walk or stand because of my other disabilities she promised that I would be taken to the front of the line. I get to the store and was told my computer was worth half what I was quoted just a few hours earlier. I asked for the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Web Site Problem



    I have an issue with the Best Buy website. It's the only web site I go to which CONSISTENTLY gets my location wrong. It's frustrating when looking to see if my local Best Buy store has something in stock. I CONSTANTLY have to put in my correct zip code, then on the next page it's wrong again. Every other website understands my location. I contacted a Best Buy representative to tunneled into my computer and saw that my location settings in Windows were correct and then saw that the Best Buy site got it wrong. He had no answer and was sorry. Can anyone offer assistance? More...
    (Miscellaneous)
  • Product support



    I received an Apple Watch for Father's Day two days after I got it I put it on and the face came right off. I call the store and was told to return it to the store and they would replace it. I drove 3 1/2 hours to the store in Casper Wy and Josh the manager refused to replace it. He said it an apple product and they don't support apple products they just sell. Mind you the watch was three days old, very expensive and I drove 3 1/2 hours to hear this. I am contacting a lawyer because I believe there is a law regarding products sold but either way I am not going to be a customer to... More...
    (Repair Services)
  • Order Cancelled Automatically



    I have been a loyal customer to Bestbuy with either Elite or Eliteplus status for the past several years. I ordered for a Bose Cinemate 15 speaker couple of days, which Bestbuy cancelled automatically saying that the price posted for the product was an error. I thought the order got cancelled for everybody who order this product for the same price, but when I checked with my friends, they are confirmed that they received the product without issues. If there is a pricing error, why was the order cancelled not for everyone? I stopped by a bestbuy store to enquire on this and they said I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Bad Customer Service



    Best Buy has changed the scheduled delivery date on my new appliance twice now, and when I called about it, as their last date change wouldn't work because I will be at work in the middle of a Wednesday, I was told they will have to push it out yet another month! When I asked for a supervisor the rep asked me what I thought I would accomplish by speaking to a supervisor. He then put me on hold for quite a while, came back to tell me there wasn't one available and they would have to call me back by the end of the day. It's been three days and still no call. This is terrible... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • poor in store service



    I tend to avoid Best Buy, because I never have had good service in one of their stores. You cannot find people to help you, and when you do, they often know little about the item about which you seek input. Just got a new car and, after watching some product reviews on YouTube, I decided to drive 15 miles to Best Buy, because one of the YouTube reviewers said he bought his remote start at BB and they did a good job. I know I do not want to self-install, so I made the trip to BB. I walked in the store just before 3 PM on 30Aug15 and it was not very busy. Lots of blue shirts, but no one... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • unable to cancel order



    On 11/27/2014, I submitted an order online through bestbuy online store using my previous registered account with my old address associated with it. As soon as I clicked the confirm purchase button, I noticed the address was wrong. I then called customer service straight away (like 5 mins after I placed the order), after explaining all my issue, the girl just put me on hold, then 15 minutes later, my call was hang up without any notice. I called again and asked the guy to create a case for me with case number 148633440, she told me she will contact the bestbuy warehouse to see if they can... More...
    (Miscellaneous)
  • Common sense price match policy please



    My local Best Buy store manager (Aurora, IL) told me they cannot help me with a price match complaint I have because of “corporate policy.” They could not provide contact information for me to register my complaint and seek a ruling in my favor either. I am hoping you are able to forward my request to the proper Best Buy management. Even if your policy remains, I wish to let someone in your management chain in a position of authority know the impact this policy has on future interactions with me. While I realize a single customer boycott is not going to hurt your bottom line, I... More...
    (Mobile Phones)
  • cart issues



    I have been calling since Sep 2nd regarding problems with the bestbuy.com website. I cannot get my cart to empty. It allows me to put things into the cart, but when I try to complete a purchase the site "flags" saying there are 4 items that need to be reviewed. The items are in red boxes which state that the items are unavailable & to remove from cart. When I hit the remove arrow, the waiting circle appears, and NOTHING happens. I have spoken to COUNTLESS people, incl geek squad, who tried to sell me software for 49.99. As I have tried UNSUCCESSFULLY to explain, it is not my... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Horrible experiance



    Today me and my wife went to buy a smart phone for my wife at South Brunswick, NJ Best Buy store. The rep convinced us to take Verizon Edge. He said for 250 MB data and Samsung Galaxy S5 device, the cost would be $45 / month for a plan and $30 for a device. So totally it will be $75 + TAX. We agreed to buy this. After doing all credit check, he said, it will be $55 / month for a plan and $30 for a device. When I questioned how will that be possible, he made us to wait for 45 mins and called Verizon. After speaking to Verizon he says, it will be $55 for first month and thereafter $45.... More...
    (Mobile Phones)
  • best buy lied and screwed me over



    i bought a pc and it ended up being defective.so the next day I exchanged it for an xbox one.i heard some noise I didn't like from it.and took it back and they said we arnt going to re exchange it because they didn't think anything was wrong.this was with in a few days of 15 day return policy.then this Friday I got tired of the system and took it back and said im unsatisfied with this product and want to return it.they then said to me WE CANT REPCLATE WHAT YOUR HEAR SO I CANT GIVE YOU YOUR MONEY BACK.then Saturday I called best buy corporate and they said they should have.its wint... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Security Camera Doesnt Work



    I purchased a LOREX security camera and have contacted Best Buy Three times they tell me to contact the company so I did and every time I had at least two hour hold for tech support, I call Best Buy again...still no help after all the run around with Best Buy they now they tell me "Oh your 15 days have run out"!! You have to take this up with the manufacture,....Best Buy tells me we do not accept items for an exchange if they don't work! So I guess Best Buy does not take care about their customers after they have laid out $134.00 for something they sell. Seems that Best Buy... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Illegal Practices and Worst Customer Service



    A Brief History: When I purchased the iPhone 4S, at full price I was heavily pushed to get the Black Tie (now called Geek Squad) Protection Plan. I was told by the associate that whenever anything went wrong with the phone to bring it in for repair. It would then be sent off for a repair and I would be provided a similar loaner phone for free. I was also told if there was any accidental damage Best Buy would again send it for repair and provide me with a free loaner of similar standard. There would be no charges other than the $14.99 a month for the insurance policy. I rate that is $5.00... More...
    (Legal Services)
  • Scammed out of $82.50



    I bought a Logitech K800 wireless keyboard at store #403 located on Cowan Rd in Westland. The keyboard stopped working so I brought it in with me to the store. Some guy helped me at the service desk. I didn't have the receipt with me so I was fine getting store credit back. It turns out that when I bought the keyboard, my name was never tied to it electronically. I was able to return my headset, but not the keyboard. The were able to look up my headset on the computer but not the keyboard. This one act has turned me away from Bestbuy and the corporate computer world. They will no... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Late Fee



    I have been a loyal customer and avid fan of Best Buy for many years. I have had a Best Buy Credit Card since 2009. Recently, my husband and I purchased a video camera Vixia. We did not receive a statement for the Feb. billing and I ordered one online. This caused us to receive a $25 late fee. I called and requested to have the fee removed as we pay timely. The rep., Kim said they would waive 50% of the fee. That's it? That's my reward for being an avid Best Buy customer for so many years? We have spent thousands of dollars with Best Buy over the years and they want to be... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Website Advertising



    Today 12/17/2012 I looked up a product online to see if it was available at the store for pick up or if I needed to ship it. Once online at bestbuy.com it asks for your zip code. I entered it and the site brought up the stores in my area that carried the product I was looking for and so my husband and I drove to the store to purchase the computer. At the store, we were told that it was not there, but we could order it online and have it shipped to the store which would be faster than shipping to our home. We returned home to order the item and again with an order number the item was... More...
    (Advertising)
  • Google Chrome Purchase



    I purchased a Google Chrome notebook from Best Buy in Westfield Indiana on Saturday, December 8, 2012 - paid in FULL. They were out of stock at the store. I was told that there was one at a store about 15 miles away and it could be transferred to my Best Buy store. After almost an hour and seven sales representatives trying to get the order in the system I was told that my chrome book would be delivered in a couple of days. I called on Monday and was told it should be in on Tuesday. It is now Wednesday and I spoke with somebody and they told me that the earliest my purchase would be at... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Droid Bionic-Cell Phone Department



    In May of 2012 I purchased a Droid Bionic from the Best Buy Store in North Jacksonville, near the Jacksonville Airport. A month later the battery went bad due to "water damage". I have the warrent through best buy and had my phone replaced 2 weeks later. Then a few months later the antenae on that new phone wasn't working properly and I had to drive 45 minutes to the store, which is the nearest to Yulee, Fl, to have it fixed. The costomer service wasn't mediocre to be nice. They sales rep and manager were busy, and seemed either clueless in the situation or were anoyed.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Customer Service



    I tried to exchange a product today called MY ZONE wireless headphones and was hit with Best Buy's blanket 30 day return policy. We tried the product twice and it NEVER worked. Unfortunately Best Buy's policy does not take into account the INDIVIDUAL's situation like the fact that this product NEVER worked and was used only twice. The Customer service rep Carmen was no help and basically blew me off with her Best Buy return policy and the expiration of the 30 day warantee. I don't like being treated like some deadbeat that abused the product and wanted to exchange it for... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • sabotage



    I took my computer in to Best Buy to have it fixed for the second time. I bought the computer from Best Buy. I had the motherboard replaced in August of 2011.Well it crashed again and it was to be sent to Hp, but after 4 days they decided to do it in house. We asked when they were done installing the motherboard if we could load our own restore disks on our comp and they said yes. Well we picked up the comp,but never looked at the reciept untill we got home. It said customer wants to load their own recover media, we will no longer provide tech support.We tried to load our discs and they... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • employee mistake



    I have been a verizon customer for years. Six months ago I went in to Best Buy because my two year contract was up and upgraded to a new phone. The tech dropped my insurance with verizon and we switched it to best buy for their black tie service, which is more expensive but I agreed since I had prior issues with verizon and it always being a hassle. The tech said that when ever you have an issue, that their issurance was better and not a hassle at all. Well, six months later, I have been in multiple times with issues. I've been into all three different Wichita, KS stores with the same... More...
    (Mobile Phones)
  • Another Canceled Order



    On December 13th 2011 we had ordered several items from BestBuy.com for a combined birthday-Christmas gift. A week, or so after placing the order we received an email from Best Buy explaining that some of the items we had ordered are on "back order" and will be shipped in about two weeks. Please keep in mind that when we ordered this there were many, many "out of stock" items on the website. and, that every item that was selected for our order was "available and ready for shipping" according to the website. This was very upsetting news, but we... More...
    (Shopping, Chain Stores)
  • Charged Twice



    Furious-charged twice I am VERY upset with Best Buy and with how my Christmas Order was handled. I am VERY much on the VERGE of reporting this to the BBB…honeslty..because I DON'T KNOW WHAT ELSE TO DO! I have also sent mail via USPS addressing this issue. Early December, We went into the Best Buy on Gunbarrell rd in Chattanooga TN, looking for a telescope to purchase for our son for Christmas. We were told that the item was not carried in the store, but that we would need to order it on-line at BESTBUY.com. So, on Dec 12, I order the item, and because this was for a... More...
    (Credit Cards, Finance, Banks)
  • Customer Service Problem



    Called local BestBuy to ascertain stock availability. Informed that item was in stock. Went to store to pick up. Brougjt wrong item out and informed that the item was not in stock. Located item at another metro store salesperson placed order we paid an left after being informed product would be at store Wed. Dec 22. Called store to verify item had arrived. Informed item had not been shipped by other store & they no longer had stock there either. I offered to accept any brand in lieu of what I ordered if it met the same specs. Informed by manager there was not another item (Large Screen... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • BAD Customer Service



    Best Buy in South Salt Lake have the WORST CUSTOMER SERVICE I have ever experienced. I bought a refrigerator, over the phone, for my 80+ year mother-in-law, since hers went out. I bought it Nov. 20th. They delivered a BROKEN refrigerator Nov. 22nd. She went without food and necessary items over Thanksgiving. She lives on a very limited budget. Best Buy sent out a repairman that told her that the refrigerator didn't have coolant, etc... and would be replaced. After many phone calls and belittling my mother-in-law they finally agreed they would deliver a replacement on DEC. 7. I called... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Bad extended warranty practices



    : I had purchased a dSLR camera on 6/13/10 and had purchased the extended warranty on it. While I was on vacation I had dropped my camera and it stopped taking pictures. I took it to Geek Squad and they had sent it in for repair. I received a call today that the repair could not be completed and to go in to Best Buy and visit the Geek Squad counter and they would send me to the Camera section to show me comparable cameras that I could get into since my camera could not be fixed. I went over to the camera section and spoke to an employee. I gave him the form the Geek Squad gave to me and he... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • customer service



    bought a mobile phone on line with no problem. I then recieved an email saying to phone wasnt activated before being shipped and to call number to have it taking care of. After talking to 3 people and being on hold 109 minutes they told me to take it back to a store and have it scanned why couldnt the email just have said that. I also called the customer service number while on hold from another phone and they just switched me to the same number I was already holding on. FRUSTRATION More...
    (Mobile Phones)
  • Return Policy



    Tonight, I had two items to return to Best Buy. Both never used. Both items never opened. Both with receipts from just a couple of weeks ago. One was a credit card return and the other a cash return. Each receipted item totaled less than $10. When the first item was returned, I had to give my id, which was fine, then he asked for my phone number and because my last name was not registered in any phone book (I only use a cell phone) It took nearly 5 minutes to go through this return. I asked why this took so long and he advised that they have a new company that they check with for... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Please Replace My Camera



    As described in my previously sent review of Best Buy's mishandling of a camera warranty repair, I would like for Best Buy to replace the Canon 60D I bought in March 2011, which I took in for a minor latch repair--a warranty issue--on July 25. Having been assured by the Geek Squad rep that my camera would be sent to Canon for warranty repair and that it would certainly be back before my daughter's photography and video classes began on August 15, I received a call on August 13 from a Precision Camera rep in El Paso, Texas. The rep said the camera was still with them, that it had... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Poor customer service



    I purchased a FRIGIDAIRE 26 CU FT SIDE BY SIDE REF SI SKU: 9830623 over the phone with Best Buy located at 3741 ellison Road NW Albuquerque, NM 87114 on July 09, 2011. On the date of purchase I was told "friday at 11 am" would be my set delivery. I advised the associate then that "11am" would not work for me. She assured me that was not a issue and she would have my order set for the last delivery of the day, which worked out perfectly with me. She advised me that someone would call and confirm the date and time. Needless to say, I have been on the phone since Wen. July... More...
    (Delivery Services)
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