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  • Best Buy return policy



    Best buy changed their return policy and is now only 14 days with receipt. I bought a Rocketfish universal laptop charger that was not so universal and did not fit my laptop. I had every intention to return it within 30-60 days like the average return policy is with receipt but little did I know they only give customers 15 short days. I complained to a manager and they will not allow an exchange or store credit. I called the 1-888- bestbuy and customer service laughed at me. I will buy all of my electronic needs online through newegg.com or amazon before I get stuck with a $60 useless... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Lmgeorgiades's Picture   Lmgeorgiades    0 Comments   Comments

  • Returns-Cusomer Rights



    I find it astonishing that you can purchase most anything at Best Buy without an ID however when you need to return ID is required even WITH a cash receipt, gift receipt or other proofs of purchase. SO we can purchase gifts for our children and they cant return or even exchange without an ID. Come on what happened to our rights to return if we are not satisfied. More...
    (Miscellaneous)
    HD517's Picture   HD517    0 Comments   Comments

  • Best Buy is Not Authroized to repair apple Products!



    I was told that they are a authorized repair center when I purchased the warranty program! From the floor to upper management they all promised me! I filed a report with the BBB inquiring about the authenticity of their claims. They responded to the BBB, they said that they were not authorized to repair apple products. An Employee had opened my computer and pulled out my laptops hard drive. Case notes prove this. Best buy acknowledges the mistake. Offers to replace my computer. I pick computer up from store. Problem with fans, return computer to store. Since corporate paid for the computer... More...
    (Repair Services)
    DDawson's Picture   DDawson    0 Comments   Comments

  • Don't go through Datavision



    I ordered a phone case on line through the Best Buy web site. It was sent through a second company called Datavision. I received the wrong case. I called Datavision who stated that it was not their fault. Best Buy had the wrong phone case shown on their web side and that I would only be reimbursed for the case, not the $6.99 shipping charge and would have to pay to have it shipped back. They were very cold, unhelpful and uncaring. In speaking with Best Buy, they stated that it was not their produce and that they could do nothing about the shipping charges. They did however offer a $30... More...
    (Mobile Phones)
    angrywithording's Picture   angrywithording    0 Comments   Comments

  • Master Card Best Buy $50 Off coupon fiasco



    I went to BB with the $50 off coupon on the 22nd.After 20 min drive, 30 min in the store and being told it was not valid and 20 minute drive home, I chatted with Customer Service to request $50 compensation for their print error. No interest in taking care of a customer. I advised I'd wait 5 days for compensation and they had a chance to turn lemons into lemonade. No reply. So, I will no longer buy from BB. They don't seem to care about making up for their errors. Don't seem to be a customer focused company.I've got SO MANY other choices. More...
    (Advertising)
    eltondan's Picture   eltondan    0 Comments   Comments

  • Best Buy customer service complaint



    I purchased a washer that was yet to be delivered. It went on sale so I contacted customer service about a price adjustment. I was told this was not possible to do over the phone. I asked if it could be done at the satellite center in Merritt Island, Fl. since the store was approximately 30 miles away. I was told yes by Crystal. When I spoke with Mike at the satellite office he said it could not be done there and the customer service people should stop telling customers it could. I called customer service back and Crystal asked to speak with Mike. He said he would not speak with her... More...
    (Miscellaneous)
    klemmo's Picture   klemmo    0 Comments   Comments

  • Best Buy, very poor customer experience



    I bought a router, surge protector, and Geek Squad appt, The surge pretector did not conduct electricity in 4 of its seven slots, I could not get the router to turn on, took it back, waited 1/2 hour in Geek squad line, found out it was the protector!!, went home, got the router working, took the Geek Squad appt and the protector back, waited 1/2 hour for service while 2 store pickup clerks did nothing, finally got service, a Geek Squad person could not make the cancellation/return system work, I could raise about 4 Corrective Actions regarding training, cross training, customer experience,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rosthues's Picture   rosthues    0 Comments   Comments

  • do not buy a phone from them



    Okay I upgraded my cell phone thru them from sprint and they got me to buy best buy insurance because they said it covers everything plus no deductible. So come to find out my phone was stolen and I made a police report and called the best buy number and got the run around. The final outcome is that they do not replace stolen or lost phone but you pay about $15 a mo for their insurance. So now if i want another phone i have to pay regular price and I have another 2 year contract am so upset. More...
    (Mobile Phones)
    vmcdougler's Picture   vmcdougler    3 Comments   Comments

  • best buy Media



    I am an avid customer of Best buy,and I have a reward card. I have enjoyed shopping here for the past years and this is my first complaint. Day after christmas I was shopping at best buy for some DVDs. I noticed some DVDs on sale for 3.99 and 5.99, I picked the up and went to check out. The cashier ranged the up but they were not on sale. I would appear that the DVDs were placed . I was 30 DVDs three different titles I was looking for stocked out of place.That I can understand, I told the attendant she went to the manager they explained that it was an overstock issue. What was frustrating... More...
    (Shopping, Chain Stores)
    thewizz7's Picture   thewizz7    0 Comments   Comments

  • Best buy bait and switch called unavailable



    the acer chrome advertised in the sunday paper and on the internet as a best buy with a red flag next to it is not available and has not been for weeks even though on page 5 of the flier it takes up half a page and is said to be best buy? that is gone!!!! the next closest is$269 as opposed to$199. This smacks as bait and switch tactics. I don't want to hear about manufacturer problems or the ad was placed months ago, someone must edit them before publication. that does not help with a disapointed grandson, its underhanded and they give you no where to complain but here. you can't... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    strick60's Picture   strick60    0 Comments   Comments

  • A case of Worst Customer Service



    I took my wife to the electronic section at Best Buy to buy her a stereo system for Christmas. When we arrived we found no one to wait on us. I didn't think our shopping would take long because the department was completely empty and when we did find a salesperson we would be waited on immediately. I was pleased to find there was no crowd. We finally nabbed a man who looked like a salesman but he told us he didn't work in that department but that he would find someone to wait on us. Finally, a young person asked us what we were looking for. I told him what we wanted to look at and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    posea's Picture   posea    0 Comments   Comments

  • Best Buy and customer service



    Best Buy needs to train their employees about good customer service, because that is the first way to close like a Circuit City..They are no longer the only place to buy anything special. The rude and non caring managers and employees is HORRIBLE..and thank god for these blogs, lets see how long this will be accepted by consumers who spend money..I KNOW FOR A FACT THEY HAVE TO SELL WARRANTIES and if customer has problems they get black balled..keep the postings coming, because that is the only way Best Buy is going to know consumers deserve some common courtesy More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    squaw's Picture   squaw    0 Comments   Comments

  • Geek Squad Incompetence



    Brought my 3 Year Old Desk Top Dell PC to Best Buy (purchased at Best Buy) to have the Geek Squad remove malware. I was initially told 3-4 days for service. On the 4th day, I called and was told it would be 4 more days. I called again after 4 days and was told a couple of more hours. I asked what would be a safe time for me to come by and was told 3 PM. I arrived at 4 and was told at least another hour. I again asked what was a safe time and was told 8 PM. I arrived at 8 PM and was told it wouldn't be ready until the next day. At this point I engaged the store manager in... More...
    (Repair Services)
    alanmossoff's Picture   alanmossoff    0 Comments   Comments

  • Outrageous customer service



    Today Ocotber 15 2012 at 1:25 pm I called the customer service line to talk about a problem regarding the protection plan that I added to my recently bought phone. I talked to Sandra employee number 60453 (this number was given to me by the David Meadows the supervisor, so I assume is the correct one) who not only raised her voice at me, kept me waiting for more than 30 minutes, but what was most outrageous was when she threatened me to cancel my husband's protection plan (something I wasn't even calling about) just because I had called asking for MY protection plan refund. Two... More...
    (Mobile Phones)
    vanessarueda1's Picture   vanessarueda1    0 Comments   Comments

  • Encinitas Store



    I purchase a Microwave from Best Buy in Encinitas. I paid for it with my Best Buy card (Capital One). It started smoking a couple of months later so I returned it. Best Buy refused to give me my money back, even though the credit card was paid in full months prior. The store clerk went round and round with Capital One and they said it would take 30 days. That was 10 days ago, and the credit was just removed yesterday and NOW it will take 30 days to receive the check. I called the corporate office in Minnesta and he was more uncooperative then Capital One. In the meantime, I yelled... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    kollco's Picture   kollco    0 Comments   Comments

  • Threatening Encounter



    My complaint occured Monday afternoon on September 3, 2012 inside of your mobile section at Best Buy. An employee consistently asked for my mobile number to look up my account information. I denied her request, telling her no thank you, because I did not want to give out my cell phone number. As I walked away, another employee (Assistant Manager Ashley) rudely interrupted, suggesting I give her my mobile number. The encounter made me feel very threatened, and unwilling to make any purchases. More...
    (Mobile Phones)
    plady05's Picture   plady05    0 Comments   Comments

  • Bestbuy Flagstaff false advertising



    On 8/2/12, I went to Flagstaff BestBuy for technical assistance from the Geeksquad. On the counter was an ad for AARP members to buy a tech support contract. This ad also stated that AARP member could obtain a 15% discount without signing a contract. The Geek supervisor stated a coupon must be obtained from AARP before any discounts would be made. He ignored the fact that the ad made n o mention of a coupon. As an AARP member for 25 yrs, I am more than disappointed More...
    (Advertising)
    GaryK's Picture   GaryK    0 Comments   Comments

  • Failed to Deliver & Still Charged?



    On May 5, 2012 I purchased & paid for a Samsung RF266AEPN Refrigerator for my new kitchen. Stock was checked & I was assured that since I was paying for it then, it would be held at the Distribution Center in Chino, CA until I was ready for delivery. I asked how long it would be held, Dan Sader suggested that if I wasn't ready in a year, I might want to "renew" my hold on the fridge. Seven weeks later on June 23, when I had a firm install date for my cabinets, I went into the store and arranged for delivery on July 5, 2012. As expected, I received the robo-call... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Nourah's Picture   Nourah    0 Comments   Comments

  • they took my money



    I bought 3 games from the best store # 1072. unfortunately 2 of the games didn't work and i took them back for a refund. they stated that they can't because of the policy which i was never advice of. I return them less than 24hrs. It was not my fault the games didn't work. I kept one of them the one that work. so when i went i was told that i couldn't return them but i could exchange them but they didn't even have one of the games on stock and they wanted me to wait. the manager was really rude and left me talking to myself. he just said I'm done with you and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dahbossontop's Picture   dahbossontop    1 Comments   Comments

  • Very Disappointed in Best Buy.



    "I had an awful experience at Best Buy in Tukwila. Bought a $300 HTC phone and a $35 prepaid Virgin card (and a car charger and a screen protector). Had the phone for a day and had one problem after another. Called the Best Buy Mobile store in Southcenter to try to help me get the phone working, and the clerk gave me the wrong information. Said he%u2019d look further into it and call me right back. Two hours later, no call. Went BACK to the store, and THAT%u2019S when the manager (who had sold me the phone the day before based on a glowing review of Virgin) told me not to expect much... More...
    (Mobile Phones)
    nwgal2's Picture   nwgal2    0 Comments   Comments

  • Best buy gave wry g I fo.



    Wanted to purchase kindle keyboard 3G from best buy. Clerk stated that amazon no longer made that kindle, that 3G is no longer a part of ANY kindle, that kindles can only be purchased from best buy or amazon. she then checked her computer to see if amazon had the 3G keyboard kindle, then said she could not even pull up that particular kindle because it is no longer available. I came home, called amazon. They were shocked!! bottom line per amazon help line....that kindle is available and can be purchased thru them, Target, and several other stores!! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Florannehanna's Picture   Florannehanna    0 Comments   Comments

  • SUCKING BESTBUY.COM



    I wanna buy a TV on Bestbuy.com. but they just show the price at check out, FUCK THAT, bestbuy just let you know the price when you purchase some fucking shit from them, what the fuck , fucking sucking bestbuy. I have never seen anything like this before, normally, at other sites , i just need to add it in the shopping cart then I can see the price, but Bestbuy want you to add it in the cart, then log in to check out, they will show you the price, damn , i just cant image they like to cheat customers like that , i dont fucking care about what the price they give but it fucking suck, fuck... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    NGPHAN's Picture   NGPHAN    1 Comments   Comments

  • credit customer service



    recently my son went to Best But to purchase a washer and dryer. He is on my account so there should have been no problem. He was told the account was closed. When I called to find out why the rep told me that I had cancelled the account 1 year ago. Really?!?! When I explaine to him and then his supervisor that I did not cancel my account and it concerns me that some one had taken it upon themselves to make adjustments to a private account they seemed unmoved and worse not the least bit concerned about the fact. they said that I would have reapply if I wanted an account ane could not... More...
    (Credit Cards, Finance, Banks)
    Martha54's Picture   Martha54    0 Comments   Comments

  • Laptop Would NOt Honor Warranty



    When I purchased my laptop I purchased the extended warranty. Recently the screen broke and I called the 1 800 number. I was told that my laptop was covered under the extended purchase warranty and to bring it into a Best Buy store. Whn I arrived at the Best Buiy store located in ST. Oeters, MO., it was again confirmed that a replacement screen was covered under the warranty. Two weeks later when I returned to pick-up the laptop I was told that the repair to to repair the screen exceeded the value of the computer. And by the way your laptop is not covered under the extended warranty.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Rickster63366's Picture   Rickster63366    0 Comments   Comments

  • GE Refrigerator problem and abusive tech support



    I made the mistake of buying almost $6000 in appliances from Best Buy back in September, 2011. Now that there is a problem with the refrigerator, I called them. The first time they sent a tech out who sucked an ice cube and said it wasn't his problem and left. The next day after calling them again, they sent someone out who said there was an odor in the refrigerator and I need to clean it despite the fact it has been scrubbed thoroughly inside and out with bleach, Lysol and Pinesol. Today was by far the best. They came out, put a charcoal filter on each side of the fridge, emptied... More...
    (Repair Services)
    ajc0197's Picture   ajc0197    0 Comments   Comments

  • Poor Customer Service



    My wife bought me a product called MY ZONE for Christmas. We tried it twice but it never worked. Today I tried to exchange it but was hit with Best Buy's 30 day return policy. I explained that it NEVER worked and was only used twice but only got the usual sober "sorry, that is our policy" and the manufacturer's warrantee ran out. I was, of course disgusted that their stiff policy didn't take into account the INDIVIDUAL'S experience and so I now have a piece of junk that doesn't work. WE have spent thousands of dollars at Best Buy over the past two years... More...
    (Shopping, Chain Stores)
    trombaman's Picture   trombaman    0 Comments   Comments

  • My Zone Headphones



    My wife purchased a product in December of 2011 called MY Zone headphones. They were supposed allow me to watch and listen to TV while other people in the room were doing other things. They never did work. The on switch had to be held down in order for it to work and all we could get on the phones was the FM Radio. I tried to take it back for exchange but Best Buy said they had a 30 day return policy. The phones were never used and are a piece of junk. What is wrong with this picture? We have purchased a Flat Screen TV, a laptop computer, and a desktop computer as well as many photo and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    trombaman's Picture   trombaman    0 Comments   Comments

  • Bestbuy.com Order Cancelled



    I ordered a $50 iTunes card with ditigal delivery for family member serving in Afghanistan. I'm a best buy employee so I could have purchased the card in the store and just mailed it to him but I knew the digital delivery option would allow him to receive the credit right away. Boy was I wrong. I got an email saying my order had been placed. So I sat waiting for the code to be emailed to him while he was near a computer. An hour later I received another email saying my order was cancelled because my information could not be validated. Apparently there was enough valid information for... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    BBYcustomer's Picture   BBYcustomer    0 Comments   Comments

  • HOME THEATER SYESTEM DAVHDX576W



    Hi. i am UDDIN MESBAH. In 2008 I bought DAVHDX576W item with 4 years insturense. In 2011 on NOV 28 that item I RETURNED TO Geek squad , when it start to give me troble. After a month i got phone clled from geek sqrd to get the item back. when i got there , they offered me something else. i chosed a newv itmes but they do not have in the stouck. I came back to best buy store after a month. i did not get the new itmes becuse of my lateness. I explain to them that i wasn't in the city. the store manager told me, she could not help me becuse of service order 01069-967220346... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    BABUL78's Picture   BABUL78    0 Comments   Comments

  • Bad Experience Scheduling Auto Audio Install



    Needing to have an iPod interface installed in my BMW I called the Speedway, Kansas Best Buy store at 4pm on Monday, March 19th, to schedule an appointment. After customer service transferred my call to the installer no one answered. I called again and the same thing happened. I decided to drive to the location and found the audio install bays empty and the customer door locked. I went into the store via the main entrance and asked if the install department was closed. I was told it was not. I walked back to the auto audio department and found the installer in a conversation with a... More...
    (Shopping, Chain Stores)
    frankidee's Picture   frankidee    1 Comments   Comments

  • Geek Squad



    On 3/12/12 I was turning my daughter's cell into Black Tie.A man approached the counter,never introducing himself& no name tag. He asked some questions and then he told me he was not accepting the phone. He said he was the manager after I asked to speak to a higher power,he also said he was the only power in the store.I later found out a G.M. as well as a store manager was present and refused to speak to me based on the speaking of the employee.I have never been to terribly treated in a public forum.To this day a person representing this company has yet to contact me. I will never... More...
    (Mobile Phones)
    stuffed5's Picture   stuffed5    0 Comments   Comments

  • Extremely poor online ordering experience



    A high end GE dishwasher I bought back online January 11th, 2012, has never been delivered with almost no follow up from Best Buy ordering, customer service, nor their corporate office. An excerpt of one of the correspondences I sent (and received no reply) is below. The experience has been poor on every level, not to mention I still have no dishwasher nor the almost $1000.00 I spent on said dishwasher. To whom it may concern, I am writing to inform you of a truly awful customer experience I am having in trying to acquire a dishwasher I purchased online back on January 11, 2012.... More...
    (Shopping, Chain Stores)
    cshaden's Picture   cshaden    0 Comments   Comments

  • Customer Service



    I was recently in a Best Buy Located on State Route 6 adjacent to West Oaks Mall in Houston TX. I recently purchased a Nicon Camera from Best Buy and in my travels with work I had mistakenly left my charger at Home. (The only downside to rechargeable cameras). I figured since there was a best buy located across the street I could go by and just have them put the camera on charge and help out a customer in need. Then the experiance began. 1. Could not find anyone working in the camera department 2. Found some one that worked at best buy but did not work in cameras and knew very... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JohnFoy's Picture   JohnFoy    0 Comments   Comments

  • Installation



    Wow--Where do I start!!! My husband bought me a 55in TV and surround sound system with blu-ray from Best Buy. Upon installation, the TV was bad, so my husband had to box it up with a little help and take it back to the store for another (it took us 6 hours to get the first one) out of Concord, NC. We had to find the other in Greensboro. OKKK they came and installed that one, it worked but they did not have time to hook up the surround sound for us, we did not pay for it beforehand so we could not pay for it on the spot (I understand that). We called and rescheduled. They came out and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Breezy1970's Picture   Breezy1970    0 Comments   Comments
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