Best Buy Consumer Complaints All Reviews

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  • Horrible GEEK Squad service.



    We purchased a TV from Best Buy and ordered installation service from GEEK Squad. On our initial appointment they came without a certificate of insurance (we asked for it!), waited a little bit and then left. Then the guy called from them and told us that we need to reschedule the appointment, since they didn't have this certificate. I called million times to their representatives to reschedule it and make sure they have the certificate next time. However, when they came for the second time, they did not have it either. I called again, however, my calls were either ignored or just... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    pctech's Picture   pctech    0 Comments   Comments
  • horrible customer service



    I bought a dell laptop on line through best buy. I found the keyboard was wired and not a US key board,. But they refused to return or exchange it because I have got it for 15 days. When I asked if they could help me to replace the keyboard, then they asked to contact dell, then contact Technical service, however no one want to take ownership of my issue. At last, someone told me the issue is not sutable for them, and suggested me to go to store and find a sales assoiciate to ask if they could help me. It was unbelieveable to me. One more thing is that they sent my GPS to the wrong address... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dmiao's Picture   dmiao    0 Comments   Comments
  • Zero Communication



    I purchased a dishwasher on Friday, 12/12/14 from the Best Buy Destin FL store, to be delivered locally on the following Monday. The purchase was to include delivery, installation and haul away of the old unit. The salesperson told me that delivery would be between 7 a.m. and 7 p.m., but that I would receive a call on Sunday to establish a more specific time. When I had not received a call by 5 p.m. on Sunday, I began to attempt to contact the store, using the number given. After long waits and being disconnected a number of times, I finally reached a person who said I would receive a... More...
    (Delivery Services)
    NoCall's Picture   NoCall    0 Comments   Comments
  • Don't buy at Best Buy



    Don't buy at Best Buy buy at Costco. Assistant Manager Shawn at Best Buy Montgomery Pennsylvania store refused my return of Motorola Modem after we looked up receipt and found it and recognized that I spent over $10,000 in 2 years. Would not exchange the faulty modem. Gave him many opportunities to stand by the product they sell. Costco would have done it no matter what. Item still like new and had plastic but it was just over the return time. Even had the nerve to say it's not a doc 3 should be a doc 3. Looks at it closely and said "wow" it is a doc 3 but still... More...
    (Shopping, Chain Stores)
  • Warranty on Computer Magically Disappears!



    Bought an HP from BestBuy.com in September, only to have the hard drive die a few months later. Since it was in warranty I did the logical thing and brought it in to be repaired. A week later I come home to a message with a quote of $126.79 to fix it. They are claiming the manufacturer denies any warranty on this machine. I'm looking at the item on the website now. 90 day parts, 90 day limited labor. The agent I spoke to with Geek Squad brushed me off and referred me to the store because it's not their problem. Asked for a supervisor and was disconnected. Called the store... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    geekchic1969's Picture   geekchic1969    0 Comments   Comments
  • defective cell phone



    From November 29TH, I have been trying to get my phone working through best buy geek squad replacement plan. Every phone they send out was defective. The first phone kept rebooting over and over and wouldn't stay on. The second phone wouldn't turn on period. Am still waiting for the box from Dec 16th today is Dec 22. Geek squad in store and over the phone SUCKS! They are definitely not geeks. Worst service ever. I don't recommend Bestbuy protection plan to no one. More...
    (Repair Services)
    okfine100's Picture   okfine100    0 Comments   Comments
  • Poor Customer Service Levittown NY



    I ordered an item online and saw it cheaper at Target the day I received. I went to do a price match during the Black Friday weekend and was told that no price matches during these 4 days, which is fair. I then asked can I use this add after that and was told yes that I have 30 days. Not true, as I was told today, but the topper is the General manager had no clue my wife was near him and he said "No, these people want everything for free. If you can't afford things then don't buy them at Christmas." My wife interrupted and told him that he was talking about her husband,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    NoMoreBestBuy's Picture   NoMoreBestBuy    0 Comments   Comments
  • Best Buy poor salesman



    On 12/06/14 we purchased a new computer from the Springfield, IL Best Buy. During the sale my husband and I felt "pushed" toward a particular computer. Neither of us is very computer competent, so we explained our needs and relied on the salesperson. After deciding on a computer we were asked what operating system we would need. We stated we wanted Microsoft office, excel, and publisher. The salesperson grabbed a program and stated it was what we needed. Of course it was the most expensive. When we got home we found that it did not have publisher after loading it. I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Rhobbs's Picture   Rhobbs    0 Comments   Comments
  • receiving conflicting information regarding reschdule delivery



    I have someone calling me regarding special delivery for 12/13 since delivery for 12/11 was cancelled due to mechanical issue. When I called back the first time the said 12/17 was the earliest they could reschedule - pushing me out 1 more week instead of accommodating and making those who already was scheduled a priority. I contacted the Arden Way store in Sacramento Ca and they were going to look into it. I received a call again from the Tracy Warehouse and was told that I would be scheduled for 12/13 and they were sorry for the confusion. I told them that I was not in agreement with the... More...
    (Delivery Services)
    LORUM's Picture   LORUM    0 Comments   Comments
  • Best Buy in Garner NC



    I use to be a frequent buyer at Best Buy but after July and August of this year I do not want to purchase a phone from them! Kyle and another salesperson sold me a iPhone 5S and told me it had never been used! Well It has and it is a piece of "Junk"!! Then when I went to talk it back to the same sales person he advised me I would have to take it to the apple store which is ridiculous because you have to make an appointment online! I advised him if he would have not sold me something that had been returned before that we wouldn't have a problem! All he was worried about was... More...
    (Shopping, Chain Stores)
    VMMoore's Picture   VMMoore    0 Comments   Comments
  • Lousy Tech service



    I recently purchased a R-S201 receiver and a pair Yamaha speakers from Best Buy in Lafayette, LA. I asked the sales person if these speakers would work with this receiver, of course he swore they would! Well guess what according to Yamaha they WILL NOT! Best Buy - you should know better! Read the damning series of events below. You just lost a customer. Yamaha, you guys need to contact Best Buy and set them straight. Their on-line chat help service (whatever) swears up & down that the 6 ohm speakers will work. I already took it upon myself to return the two Yamaha speakers and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    bbisstupid's Picture   bbisstupid    0 Comments   Comments
  • Best Buy lost my reward points and elite status.



    About 9/3/2014 I was having trouble with my rewards points, and the account was no longer available to access I was told by customer care(less) The suggestion was that I open a new account and they would transfer my 5093 points and elite status to the new account. It is now 11/19/2014. In 2 1/2 months I have talked to 13 different CS people and my account and status is still in limbo today. They have 300 people at the call center so you can never get the same person who promised to call back with a resolution. I even have an email from Best Buy telling me I have 5093 points and suggestion... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    kalich's Picture   kalich    0 Comments   Comments
  • I FEEL DISCRIMINATED AND TREATED LIKE A THIEF



    I FEEL DISCRIMINATED AND TREATED LIKE A THIEF GM Name Daniel Forte Daniel.Forte@bestbuy.com Location Danvers MA My second visit to this location same problem with same member. I wanted to purchase 9 gift cards. When I went to pay for them GM Daniel Forte came out of his office to attend me. He then told me that I cant purchase 9 gift cards. So he took all 9 to the office to verify if he can sell me 9. I thought it was strange because he's a GM. So then after waiting more than 10 minutes Daniel came out and told me just to wait longer. Then after waiting some more he told me I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hadouken3's Picture   hadouken3    0 Comments   Comments
  • Trade IN Service



    Looked into the value of my ipad as a trade. There were three questions: Any screen cracks? no Any damage to back panel. small dent Did you wipe out the contents of the ipad. yes they offered over 125.00 pending inspection. Sent package to Chino CA address. They received item in undamaged box. After inspection they said there were numerous dents dings and broken glass. the offer was less than half of the original. Be careful! Take pictures (which I didn't) you are still taking a chance because if they say it was damaged you are between a rock and a hard place. You have two choices take... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Eastside49's Picture   Eastside49    0 Comments   Comments
  • Month Old Best Buy Computer Broke



    Wow, I must say I'm very disappointed in Best Buy, which was the company I'd always go to for my electronic purchases. Not anymore! My Mother recently purchased a new laptop from Best Buy, which has a one year warranty. One month and the computer stopped working. Took to Geek Squad inside Best Buy and they said the hard drive went bad. First they wanted to charge her $70 to fix the computer, which is only one month old. Finally after arguing for a couple minutes they said it would be fixed free but would take up to a week to get the part. For one I feel they should have... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sksk13's Picture   sksk13    0 Comments   Comments
  • Samsung broken washing machine



    I bought a Samsung washer model WA 400PJHDWR/AA and in just over a year of use it broke the pump on the bottom of the washer putting water all over the floor and down through my crawl space under my house. I have researched this model after this happened and have found there are many complaints on this model. I contacted Best Buy and they said it was out of warranty and to call Samsung which I did and they referred me to a company called AE which does service for Samsung and they had made an appointment for 9-24 and they never showed up or called to confirm. Wont be buying from Best Buy or... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Shipper's Picture   Shipper    0 Comments   Comments
  • Bad Customer Service



    I am a very embarrassed and unhappy customer due to the inadequate policies of Best Buy. I have purchased a laptop with no issues and paid it off and have an $8,000 line of credit. Last month I purchased a 60%u201D flat screen TV with sound bar and included having installed. All payments made timely and I have an excellent credit rating that supports this. On 9/6/14 I went to the Mt. Juliet Best Buy store because my laptop was not working correctly and was advised I needed to get an anti-virus protection added to my machine. They recommended Webroot which also entitles me to the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Squirt1's Picture   Squirt1    0 Comments   Comments
  • STORE MANAGER? WHAT CUSTOMER SERVICE?!?!?!?!?



    GEEK SQUAD - TOOK MY LAPTOP IN FOR REPAIR DUE TO RUNNING SLOW. CONVINCED TO PAY $180 SOMETHING FOR YEAR TECH SUPPORT. PICKED UP MY FRESH RUNNING COMPUTER, ONLY TO FIND THAT MY CHARGER WILL NOT CHARGE WITH MY CHARGER. OK, THINKING THAT SOMETHING MUST HAVE BEEN MOVED OR NOT PUT BACK IN PLACE. TAKE IT IN HOPING A QUICK FIX. NO, HAS TO BE SENT OUT $35.. THEN WHO KNOWS HOW MUCH FROM THERE $100-150? I GET A CALL SAYING THAT MY PORT IS WARPPED??? I GO TO PICK IT UP THE GEEK WAS AWESOME, VERY POLITE, BUT I REQUESTED THE MANAGER. BILLY KUZIO WAS THE ONE WHO CALLED AND TOLD ME THE BAD NEWS,... More...
    (Repair Services)
    4FRIDDLE's Picture   4FRIDDLE    0 Comments   Comments
  • Best Buy in St. George has horrible customer service



    On August 1st at 8:30pm I went to the cashier and gave him two Skylanders swap force quick draw rattle shakes to purchase. I was excite to find these because they're impossible to come by. He scanned the package on one and it came up with an error saying the product was recalled. He didn't know what to do and kept scanning it. I said, could you scan another item like it or just manually put in the price? He said he'll have to call over someone. A woman then came over and didn't address me or smile and just said let me ask the manager on duty. She then took it over to the... More...
    (Entertainment, Movies, Events)
    KINGAPPARATUS's Picture   KINGAPPARATUS    0 Comments   Comments
  • customer service



    returned a couple of items on a Saturday afternoon...accidently left my phone on the counter. Did not miss my phone until Saturday night .Hoping that it would turn up...decided to wait until Monday to buy another phone. After I purchased the phone.i reported the other as stolen.thirty minutes after it was blocked and shut down..My daughter received a call from Best Buy...requesting that I come pick it up....They had Saturday evening, All day Sunday ...why call after it was reported stolen?..said they put it in a safe for safe keeping...really? Several of my pictures had been deleted. and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Credit Card



    I was lured in to applying and using their credit card for a purchase discount, it takes either going into the store with cash to make a payment of mailing a check, they provide NO electronic means of any kind to make a payment except by phone. After having a manager at the store refuse to take my payment in the form of my bank debit card and requested cash, my account became a week late as a result and they rewarded me with a bad mark on my credit report. Buyer beware, when dealing with Best Buy if you must, pay in cash or use your own credit, bottom line is do not owe them anything when... More...
    (Credit Cards, Finance, Banks)
    jayvanderford's Picture   jayvanderford    0 Comments   Comments
  • Customer Service?



    n June 23, 2014, my daughter stopped at the Roseville MN Best Buy store to purchase a CD. When she could not find the CD on the sales floor, she asked for assistant from store personnel. She was assured that the CD was indeed available. Over the next FORTY minutes, she was handed off to two other customer service reps who offered little assistance, information or explanation. The common denominator among all three customer service reps seemed to be an attitude that was 180 degrees from the term “Customer Service”. Upon receiving the desired CD, she asked to speak with the Store... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    braddman's Picture   braddman    0 Comments   Comments
  • Rude Cashier! Very inconsiderate!



    We shopped at Best Buy Union City June4 2014 Wednesday exactly 3:45pm. When we arrived inside best buy we go directly to the cashier because my mom's gonna pay her best buy account and she knows we're together. Then when my mom was paying to the cashier i left her there because im goin to find a headset because im going to buy one. Then when im about to pay it and my mom was still there signing the receipt she said i cannot do the payment because i need to fall in line! What the heck! She knows i was there before. And one more thing only one person is behind us!! The store is not... More...
    (Shopping, Chain Stores)
    marieo14's Picture   marieo14    0 Comments   Comments
  • Horrible Customer Service



    I have been a very loyal customer of Best Buy and have purchased thousands upon thousands of dollars worth of merchandise via online and in store from Best Buy. However I placed an order this week on line and paid for expedited shipping. When my package was to be delivered the UPS driver did not leave the package with a note stating that it required signature for delivery. This is the first time ever that Best Buy has required my signature! Had I known this I would have had the item shipped to my office, rather than my home. At any rate, I signed the authorization form and left it on... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    chrissie728's Picture   chrissie728    0 Comments   Comments
  • False information regarding Geek Squad Protection plan



    I renewed my ATT contract and purchased 4 new phones in Dec 2013 at Best Buy in Tallahassee, Fl. One of the smartphones was for my disabled son. The sales persons ( Lucas & several) recommended the Geek Squad protection plan for us BECAUSE IT WAS EXACTLY THE SAME AS THE ONE ATT HAD EXCEPT THAT THE DEDUCTIBLE WAS LOWER WITH BEST BUY. I agreed to purchase the plan for my disabled son as he would be the most likely to loose/damage his phone. On March 7,2014, my son put his phone down at a restaurant and walked to the table. Then ran back to get the phone. It was gone. No one at the... More...
    (Insurance)
    frogmom's Picture   frogmom    3 Comments   Comments
  • bait and switch tactics



    At 11am checked bestbuy website to find lg g2 phones for one dollar got to the store at 620 pm and was told the sale ended the previous saturday. What kind of bullshit is this. Called corporate and they agreed that the sale price was online till 3pm but they have a disclosure in their add that prices can change at anytime and would not honor the sale price. My wife loved the phone so I bought it and one more for myself at the cost of 218.00 and a 2 yr agreement with sprint. Best buy is on my shit list and I will spread the word to everyone I meet. More...
    (Advertising)
    cobrasmach's Picture   cobrasmach    0 Comments   Comments
  • Best Buy Fails on Customer Service



    I am beyond disappointed with the service from Best Buy. First of all, the workers are usually young people who are rude, don't help, and have a nasty attitude. I went to three different Best Buys to purchase a tablet and laptop, hoping that someone could provide me with some insight. The girls were all wearing tight clothes and flirting and talking to the other employees. I saw a manager slap one of the girl's on the butt. I even called customer service to complain, who didn't do anything. I highly doubt best buy trains their employees. When I walk into micro center or any... More...
    (Shopping, Chain Stores)
  • Best Buy-Don't Buy



    I bought an RCA 37 inch TV online from Best Buy as a Christmas gift in November, but of course, it was not opened until Christmas day. The screen was completely broken and the TV did not work. So, I bought another RCA 39 inch to replace it. I finally was able to hook it up today, and the same thing happened. Another cracked screen, with the TV not working at all. So I contacted Best Buy customer service, who told me to call my local store. Then to talk to the Geek Squad, who told me to call RCA, or bring it in to my local Best Buy, which is 5 1/2 hours round trip from my home. They would... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    floatabegonia's Picture   floatabegonia    0 Comments   Comments
  • Dissatisfied customer with store and online service/pricing!



    Traveled to Marysville Best Buy store to look for a new TV. Found an LG TV that I liked for $428.00, After inquiring I was told they did not have it in stock, but they could get it in 4 days. I decided to wait and do some more research. After research was complete the next day, I still like the LG model. I looked it up online and it was priced at $442.00. I called the price match team and got the complete run around. All I wanted to do was order it online and have it shipped to the store. They told me they could price match there own store because that store discontinued the TV. My question... More...
    (Advertising)
  • Fifth Avenue



    I purchased a camera bundle in the store as a present for my son and when we arrived back at the hotel the case is far too small and would actually damage rather than protect the camera. I have just visited the store to exchange the case and was bullied by Ralph who refused to even understand the issue and made me pay extra money for a case that would fit. My son came out of the store really upset and I feel I have been subjected to horrific customer service. Would never employ Ralph and nor should Best Buy or perhaps it is their corporate training that encourages bullying? More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Jamestbishop's Picture   Jamestbishop    0 Comments   Comments
  • trrible customer service



    I would just like Best buy to know that they have the worst customer service I've ever seen in a store, specially the so called geek squad team or whatever. They treat people like they are stupid and they always have an attitude towards the customer if they ask some questions. We , the custumers, have the right to ask and they answers from them. I dont believe they work from free.they are being paid so why do they act like that. Oh but, its a total differentyyry tqueeiert ehy treat like royalty but wht abot when you have a problem whith the device /item bought yeah thats right... More...
    (Cable TV)
    gatitoducote's Picture   gatitoducote    1 Comments   Comments
  • worst store manager and costomer service



    i bought a pc and it ended up being defective.so the next day I exchanged it for an xbox one.i heard some noise I didn't like from it.and took it back and they said we arnt going to re exchange it because they didn't think anything was wrong.this was with in a few days of 15 day return policy.then this Friday I got tired of the system and took it back and said im unsatisfied with this product and want to return it.they then said to me WE CANT REPCLATE WHAT YOUR HEAR SO I CANT GIVE YOU YOUR MONEY BACK.then Saturday I called best buy corporate and they said they should have.its wint... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hvd2222's Picture   hvd2222    0 Comments   Comments
  • Customer Dissatisfaction



    I bought the first three seasons of "Breaking Bad" for my wife for Valentines Day. She didn't feel she would have time to watch them so I decided to return them. I went to the Best Buy in Lakeville, about an hours drive, and it was boarded up. So I went to the Best Buy in Burnsville but it was boarded up. Then we went on vacation. I went up to the Best Buy in Richfield, just down the block from corporate, and the manager would not return my money. They said I was outside the 15 day return policy AND the blue ray was not being stocked anymore! Three weeks later?! So... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Rick1020's Picture   Rick1020    0 Comments   Comments
  • Best Buy fails to come through



    I purchased a dishwasher and clothes washer. Both were delivered and installed (on a Friday) however the dishwasher didn't work. Instead of putting back my old dishwasher and taking away the new one they left me with a broken new dishwasher. Seems they can only follow orders of "installation" and could not "remove" the dishwasher since that wasn't what the order was for. Okay, can you get me a new one for tomorrow? The delivery people have nothing to do with this so I call the store and someone will get back to me. Next day I get a call and the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Glgr0208's Picture   Glgr0208    0 Comments   Comments
  • Delivery of Television



    I purchased a television at Best Buy and scheduled to have it delievered. The delivery date was cofirmed and so on the the day of the delivery I waited for a call from the store letting me know at what time they would be out. This never happened and so I called them to see what was going on only to get the run around. To make long story short I was told on my fourth called that the date had been changed and was not even informed. This is extremely poor customer service by best buy and I will never shop there again!! With service like this it's no wonder they are losing money!! More...
    (Delivery Services)
    madtvman14's Picture   madtvman14    0 Comments   Comments
  • Store and online are a beast with two heads



    I ordered a dishwasher and gas range, > $3000. They convinced me that I had to have the installation kit for the Bosch dishwasher, but it comes with it's own. Their mistake. In order to get my $30 back, they say I had to take it back to the store. Use my gas and time to fix their mistake? Really? Can they not send a self addressed box like Dell does? I'm angry , so I decide to cancel my gas range that had not been delivered. I call and tell the guy, and when I tell him why, he says... "Oh, no problem, we'll pick it up!". I say, great, no need to cancel... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jmc1's Picture   jmc1    0 Comments   Comments
  • LG TV Purchase and Return / Refund Policy



    I purchased a 55" LG LCD which I am happy with the item. Were I am NOT happy is I used the wrong credit card (my mistake) I went in the store and they were more than willing to help. Which was great I was relieved UNTIL if find out they DO NOT credit your account right away like most companies. They Hold your money for 5 to 10 business days. So not only do I pay them for the TV TWICE!!!!! they are not refunding my money any time soon. This has to be an illegal practice every other company in the world can instantly credit your account. Why should it take 5 to 10 days for BEST BUY or... More...
    (Credit Cards, Finance, Banks)
    catchone's Picture   catchone    0 Comments   Comments
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