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  • Best Buy-Don't Buy

    I bought an RCA 37 inch TV online from Best Buy as a Christmas gift in November, but of course, it was not opened until Christmas day. The screen was completely broken and the TV did not work. So, I bought another RCA 39 inch to replace it. I finally was able to hook it up today, and the same thing happened. Another cracked screen, with the TV not working at all. So I contacted Best Buy customer service, who told me to call my local store. Then to talk to the Geek Squad, who told me to call RCA, or bring it in to my local Best Buy, which is 5 1/2 hours round trip from my home. They would... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    floatabegonia's Picture   floatabegonia    0 Comments   Comments
  • Dissatisfied customer with store and online service/pricing!

    Traveled to Marysville Best Buy store to look for a new TV. Found an LG TV that I liked for $428.00, After inquiring I was told they did not have it in stock, but they could get it in 4 days. I decided to wait and do some more research. After research was complete the next day, I still like the LG model. I looked it up online and it was priced at $442.00. I called the price match team and got the complete run around. All I wanted to do was order it online and have it shipped to the store. They told me they could price match there own store because that store discontinued the TV. My question... More...
  • Fifth Avenue

    I purchased a camera bundle in the store as a present for my son and when we arrived back at the hotel the case is far too small and would actually damage rather than protect the camera. I have just visited the store to exchange the case and was bullied by Ralph who refused to even understand the issue and made me pay extra money for a case that would fit. My son came out of the store really upset and I feel I have been subjected to horrific customer service. Would never employ Ralph and nor should Best Buy or perhaps it is their corporate training that encourages bullying? More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Jamestbishop's Picture   Jamestbishop    0 Comments   Comments
  • trrible customer service

    I would just like Best buy to know that they have the worst customer service I've ever seen in a store, specially the so called geek squad team or whatever. They treat people like they are stupid and they always have an attitude towards the customer if they ask some questions. We , the custumers, have the right to ask and they answers from them. I dont believe they work from free.they are being paid so why do they act like that. Oh but, its a total differentyyry tqueeiert ehy treat like royalty but wht abot when you have a problem whith the device /item bought yeah thats right... More...
    (Cable TV)
    gatitoducote's Picture   gatitoducote    1 Comments   Comments
  • worst store manager and costomer service

    i bought a pc and it ended up being the next day I exchanged it for an xbox one.i heard some noise I didn't like from it.and took it back and they said we arnt going to re exchange it because they didn't think anything was wrong.this was with in a few days of 15 day return policy.then this Friday I got tired of the system and took it back and said im unsatisfied with this product and want to return it.they then said to me WE CANT REPCLATE WHAT YOUR HEAR SO I CANT GIVE YOU YOUR MONEY BACK.then Saturday I called best buy corporate and they said they should have.its wint... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hvd2222's Picture   hvd2222    0 Comments   Comments
  • Customer Dissatisfaction

    I bought the first three seasons of "Breaking Bad" for my wife for Valentines Day. She didn't feel she would have time to watch them so I decided to return them. I went to the Best Buy in Lakeville, about an hours drive, and it was boarded up. So I went to the Best Buy in Burnsville but it was boarded up. Then we went on vacation. I went up to the Best Buy in Richfield, just down the block from corporate, and the manager would not return my money. They said I was outside the 15 day return policy AND the blue ray was not being stocked anymore! Three weeks later?! So... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Rick1020's Picture   Rick1020    0 Comments   Comments
  • Best Buy fails to come through

    I purchased a dishwasher and clothes washer. Both were delivered and installed (on a Friday) however the dishwasher didn't work. Instead of putting back my old dishwasher and taking away the new one they left me with a broken new dishwasher. Seems they can only follow orders of "installation" and could not "remove" the dishwasher since that wasn't what the order was for. Okay, can you get me a new one for tomorrow? The delivery people have nothing to do with this so I call the store and someone will get back to me. Next day I get a call and the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Glgr0208's Picture   Glgr0208    0 Comments   Comments
  • Delivery of Television

    I purchased a television at Best Buy and scheduled to have it delievered. The delivery date was cofirmed and so on the the day of the delivery I waited for a call from the store letting me know at what time they would be out. This never happened and so I called them to see what was going on only to get the run around. To make long story short I was told on my fourth called that the date had been changed and was not even informed. This is extremely poor customer service by best buy and I will never shop there again!! With service like this it's no wonder they are losing money!! More...
    (Delivery Services)
    madtvman14's Picture   madtvman14    0 Comments   Comments
  • Store and online are a beast with two heads

    I ordered a dishwasher and gas range, > $3000. They convinced me that I had to have the installation kit for the Bosch dishwasher, but it comes with it's own. Their mistake. In order to get my $30 back, they say I had to take it back to the store. Use my gas and time to fix their mistake? Really? Can they not send a self addressed box like Dell does? I'm angry , so I decide to cancel my gas range that had not been delivered. I call and tell the guy, and when I tell him why, he says... "Oh, no problem, we'll pick it up!". I say, great, no need to cancel... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jmc1's Picture   jmc1    0 Comments   Comments
  • LG TV Purchase and Return / Refund Policy

    I purchased a 55" LG LCD which I am happy with the item. Were I am NOT happy is I used the wrong credit card (my mistake) I went in the store and they were more than willing to help. Which was great I was relieved UNTIL if find out they DO NOT credit your account right away like most companies. They Hold your money for 5 to 10 business days. So not only do I pay them for the TV TWICE!!!!! they are not refunding my money any time soon. This has to be an illegal practice every other company in the world can instantly credit your account. Why should it take 5 to 10 days for BEST BUY or... More...
    (Credit Cards, Finance, Banks)
    catchone's Picture   catchone    0 Comments   Comments
  • Horrible customer service

    I bought an ASUS notebook from Best Buy and the battery would not charge. I took it back to Best Buy in El Cajon California and was informed that the exchange period was a few days past. Fine, I asked if I should just contact the manufacturer to get the battery replaced. The extremely uninformed customer service rep at the counter told me no manufacturers will fix a battery issue and they are not under warranty. She then implied I may have caused the problem by leaving it plugged in for a month and burning the battery out myself, even though I had told her I first tried it the day... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    georgeograham's Picture   georgeograham    0 Comments   Comments
  • Best Buy horrible customer service

    I just wanted to drop a line and say that I am very displeased with your store and likely will be using for future purchases. I have never seen such incompetence in my life. First I purchased a refrigerator and before it even got out of the store, your people put a huge dent in it. They replaced the door and damaged this new one in transit. The most aggravating part was being told a delivery time from 12-2 and your folks showed up at 530 and I lost an entire day of vacation and got yelled at by my boss who expected me to return to work by 230. As I mentioned, the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Polisciman's Picture   Polisciman    0 Comments   Comments
  • Got ripped off

    I bought a Brother Laser Color Printer online on and paid through their site on Paypal. When it did not arrive, I tracked it through their site and lo and behold, Fedex claimed to have delivered it. I had received an incorrect box (a neighbors box) on that day, but no printer and no other boxes delivered. When I contacted Best Buy, they said I had to go through their "Marketplace Seller" (WTF???) and when I called the Marketplace seller, they said the tracking is showing your box delivered. Yeah, that's why I am calling obviously!! They said call Fedex, which I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    AmyH's Picture   AmyH    0 Comments   Comments

    In my experience buying an iPad mini at Best Buy I was extremely disrespected by a Best Buy employee. I went to buy and iPad mini and when I asked the lady to go get it for me she stared at me for 30 seconds and then I had to tell her I need her to go get me just the a iPad mini, then she went and got it for me. I asked her to put on the screen protector as I get a case for it. Then she stared at me for 30 seconds again then I went for the case but then she said she has to ring me up first. So I asked her for one minute to pick out the case and what's the best one, then as I was... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    harrywinston's Picture   harrywinston    0 Comments   Comments

    Its a Holiday season and stores should be ready for any returns or exchanges but BEST BUY is only open to sell and nothing else. They don't care about doing any returns/exchange. All they are doing is sending the customer to return their merchandise from where its originally bought. This is what happened to me. I bought cellphones from them and all i wanted to do was return them and buy something else from best buy. i wasn't even asking for any refunds. The cell phones were bought at full retail price. The packaging was unopened with receipts under valid return policy. I was told... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    RICKYJASPAL's Picture   RICKYJASPAL    0 Comments   Comments
  • Poor Customer Service

    I will make it short. I attempted to have my computer serviced at the Best Buy in Wheaton, Maryland. I was told that the Geek Squad could wipe my hard drive if they found something wrong. I protested that I should at least get a call since the only issue was that the port to my charging cable was broken. I was told that is not how it worked. I asked to speak to a manager who confirmed. I asked to see the written policy and that is when all hell broke loose. LET'S SAY I ended up saying something not so nice and not very so professional "you are being an ass". The general... More...
    (Repair Services)
    alphamale1906's Picture   alphamale1906    0 Comments   Comments
  • Elite Plus What A Joke

    I have been a member of the Awards Program for years. I am an Elite Plus member and have probably spent well over $10,000 in that store over the last 5 years and there are absolutely no benefits for being a loyal member of the awards programs. BestBuy would rather sell a PS4 to someone who has never spent a dime with their store and do not care about BestBuy at all rather than put something in place so that their long time loyal members could get one of the units. Management has no idea of how to run this business and are greedy. Rather than keep the people who keep spending loads of... More...
    (Shopping, Chain Stores)
  • Warranty rip-off and representative deceitful

    I purchased my iPad 2 on April 7, 2012 and was encouraged to buy the extended warranty. I usually don't buy extended service warranties on my computer and electronic purchases however, the rep told me that the batteries for the iPad were expensive and they start to lose juice before the 1 yr regular warranty so the $80.00 was well worth it just for the battery replacement. Well, it is December 2, 2013, still within the 2 years from purchase and both Best Buy and the insurance company (Assurant) tell me too bad, not covered. The actual quote from one of the emails I received, "We... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    NadineATL's Picture   NadineATL    0 Comments   Comments
  • Your corporate bull**** needs to stop now

    I bought a Logitech K800 wireless keyboard at store #403 located on Cowan Rd in Westland. The keyboard stopped working so I brought it in with me to the store. Some black guy helped me at the service desk. I didn't have the receipt with me so I was fine getting store credit back. It turns out that when I bought the keyboard, my name was never tied to it electronically. I was able to return my headset, but not the keyboard. The were able to look up my headset on the computer but not the keyboard. This one act has turned me away from Bestbuy and the corporate computer world. I will do... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jsholand's Picture   jsholand    1 Comments   Comments
  • Best buy laptop service

    I took my sony vaio laptop to geek squad to get fixed. It had a virus that was corrupting the hard drive. It was brought in on 10/26/13 and it was to be done 10/29/13. When it wasn't ready on the date they told me I called and found out they lost my laptop. Best buy then found it a day later and told me they were still working on it and I needed a new hard drive. They were to install a new one and return it back to factory settings. I went to pick it up 11/02/13. Upon picking it up and paying full price to fix it I turned it on to find out that they had wiped the computer and it had no... More...
    (Repair Services)
    Chris1976's Picture   Chris1976    0 Comments   Comments
  • Another unhappy customer

    I guess I shouldn't be surprised when I look at the previous reviews and all I see is "red sad faces". I guess I am adding another sad face. I won't go into the sordid details of my new computer purchase and the Geek Squads inadequacies, or the long waits just to return a defective computer or the lack of concern from anyone in this store. I just have some advice for Best Buy - give all your managers personality test and hire those that score high on conscientiousness and empathy - something store manager, Rick Venvresco lacks. Best Buy has lost my business for life... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Barbara19's Picture   Barbara19    0 Comments   Comments
  • Items sent to the wrong address in the wrong state!

    I ordered 2 items from them on 10/8/13 and they processed it and took the money for it and sent UPS tracking number and I was supposed to receive it on 10/15/13 but when it didn't show I checked the tracking number and it said that it was delivered already to somewhere in East Brunswick,New Jersey & signed for by someone named LALA and left on the dock but the address I live at and ordered it for is in Maryland over 300 miles away! I've emailed them several times with no response in over 24hrs,their online chat keeps telling me they're busy with other customers so... More...
    (Delivery Services)
    TWolfe2020's Picture   TWolfe2020    0 Comments   Comments
  • Best Buy

    this company automatically renewed a one year security on my credit card; that had a zero balance. I have now been charged a late fee and am in the mist of a huge battle trying to get this resolved. The dispute department is now saying that I may or may not get my money back. They do not know what is going on. One person says one thing and another person says something else. I will take this to the next step if they do not remove the charges. I am not against filing a class action lawsuit. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    cazuidema's Picture   cazuidema    0 Comments   Comments
  • ignorant and poor quality staff

    This bad experience was happened at october 6, 2013 in westfield shopping mall bestbuy store; Sunday noon i went to your chain store and said to your staff, i have h2o wireless sim and want to refill my 50 usd/month prepaid plan. He gave me 2* 25 usd card and said i can refill it. I carved the passwords via my coin, and tried to send this passwords. Unfortunately, my phone did not refill. Today i went to the wirelesswizard phone service and told my problem. The honest service person said that i can not refill my phone by using 25+25usd pay as go cards. And he refilled my phone by... More...
    (Shopping, Chain Stores)
    vural's Picture   vural    1 Comments   Comments
  • General Manager would not talk to us

    My wife and I went into a local best buy to purchase a product off the shelf, the employee that attempted to help us searched for the product for twenty minutes. After waiting twenty minutes the employee returned to tell us that speaker enclosure was NOT for sale and simply a display. I found this odd and asked to speak with the mananger and the employee informs me he will tell you the same thing. I left the store. The following day I go to a second Best Buy and located the information on the product but the do not have the product in stock. The employee is kind enough to look up the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    mfortes's Picture   mfortes    0 Comments   Comments
  • Cell Phone Exchange

    My daughter's cell phone stopped working correctly and under our old geek squad protection, they said the phone needed replacing. They allowed her to keep the phone as she could still text and access some of her features. After waiting to hear from them for 3 weeks, I called to find out what was going on with the phone. They informed me that the phone was out of stock and that we needed to bring the damaged phone in immediately as we were not suppose to keep it. I rearranged my schedule and brought my daughter to pick out a new phone as instructed. When we got ready to swap the... More...
    (Mobile Phones)
    sickvit's Picture   sickvit    0 Comments   Comments
  • bad key code card

    on 14 Sept I purchased office home & student 201e for about $140 from you I followed instructions on how to get the product key. I scratched the label from the card and the product key came with it making me unable to read the number. I called best buy and they told me once I pulled the label off they could (or would not) help me that I would have to wait until Monday. THANK YOU SO MUCH BEST BUY. THIS IS THE SECOND TIME YOU HAVE DONE IT TO ME I REALIZE YOU DON'T BEIEVE IN "SERVICE AFTER THE SALE". More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    mydogs1234's Picture   mydogs1234    0 Comments   Comments
  • NEW Return Policy is unacceptable when your products are the reason for the return.

    09/11/13 with the receipt of my purchase I returned a JUA350 USB 3.0 HDMI DVI Adapter to the inability of being able to reach the tech support for the item that I could not get configured to my hardware. This item was 79.00 (of an 1109.92 purchase made on 08/04/13). I was told they would not refund the amount to my credit card but could only issue a Store Credit. I was then shown the receipt that shows the NEW return policy of 15 days (Change as of ?? this year). I was then told by the manager that if I was a "Premier Silver Member" it would have been 60 days. The managers name... More...
    janlgrape's Picture   janlgrape    0 Comments   Comments
  • Best Buy return policy- unopened Lifeproof Iphone case

    My husband bought my daughter an orange Lifeproof case for her birthday on 8/2/13. She wanted a teal one (Best Buy did not have it) and when he tried to return 8/28/13 (receipt/unopened/ still on BB shopping bag) they would only give him a store credit. Apparently they changed return policy 3/13 and you only have 15 days for a return. The smart-aleck assoc. told him he should have read the receipt, (it''s not posted at the register- I checked.). I've already bought it if I can read the receipt you idiot!!! BEST BUY is my boycott list, if I can avoid WalMart, I can certainly... More...
    (Shopping, Chain Stores)
    KimN's Picture   KimN    1 Comments   Comments
  • Best Buy Online Worst Customer Service

    I wanted to buy a mechanical keyboard, and I accidentally bought one without a number keypad. I called to make an exchange, but I was told that I could not return it to the store because it was a special order. I would have to pay shipping. I bought the keyboard from Best Buy because there is a store close by and you can return items to the store. I asked how I was supposed to know it was a special order, and they said, well because it says it ships in 1-2 business days. Yes folks, you are supposed to understand it is a special order by this strange shipping condition. But wait,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    LoreMaul's Picture   LoreMaul    0 Comments   Comments
  • return policy

    i recently purchased a car charger while vacationing in dallas i live in florida upon my return home after not using the product . in fact never opend it ,and still in original packaging trid to return the 35 dollar item. and was told by a very rude associate it was to long . unless i was a platinum member . i was shocked . her advice was to give it to someone . wow not the answer i was looking for as a loyal customer im very dissapointed .all policies should have exceptions , i realize people do silly things . so with that said without being satisfied in this matter iam no longer a best... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    rmcdonald330's Picture   rmcdonald330    0 Comments   Comments
  • Best buy (Doral, Florida) Pesimo servicio

    Mi nombre es Jose Ramirez. Mi esposa e hija menor visitamos el Best buy en el Doral, FL. en el dia de hoy 6/17/2013 con la idea de ver precios y comprar un televisor LG de 60 pulgadas. Todos los empleados estaban ocupados y fuimos atentido por un supervisor de el departamento de televisores con el nombre de Elvin. Mi esposa le hizo varias preguntas sobre el televisor y este muchacho no solamente fue estremandamente rudo, pero parece ser que estaba en las nubes, debido a que no contesto ni le puso atencion a mi familia hablando por un radio el cual tenia en su oido y parecia molesto por... More...
    (Shopping, Chain Stores)
    JRamirez's Picture   JRamirez    0 Comments   Comments
  • Broken Iphone 4S

    Today, August 8, 2013 I took my Iphone 4S into the Geek Squad at the Manalapn, NJ location to be serviced. This Iphone was a refurbished phone I recieved from them last week and the speaker on the phone did not work. The Geek Squad employee waiting on me toda, named Nicole, was extremely rude and degrading when I asked any questions regarding delivery of the new phone. In addition I asked how they checked to see if the new phone worked properly and she said they are certified and when I reminded her I only got this phone last week and the speaker didn't work she basically said not... More...
    (Mobile Phones)
    marchmom's Picture   marchmom    0 Comments   Comments
  • complaint for excessive delivery delays-BESTBUY

    On Friday, July 26, 2013 I purchased an LG gas dryer from the Best Buy store located at 19191 S. Dixie Hwy, Miami, FL 33157. The dryer was a floor model and the salesman scheduled a delivery date of Tuesday, July 30th. Meanwhile on Monday I received an email telling me that it had been moved to Wednesday, July 31st. After getting on the phone and waiting, being transferred for around 30-40 minutes I was told there was nothing that could be done and that the delivery would take place on Wednesday. Today, Wednesday, Jul 30th I received a call telling me that the delivery has now been... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Dahlia07's Picture   Dahlia07    0 Comments   Comments
  • Poor service

    I stopped in at the Seattle northgate store and picked up a few items to purchased. When I waited in line to purchased these items the clerks never even ask who was next but let people jump ahead in line. I got bumped twice so I dumped my items and left in discust with the service they are suppose to provide. William Russell More...
    russell64's Picture   russell64    0 Comments   Comments
  • iPad warranty a scam

    Best Buy Complaint July 19, 2013 I purchased a brand new iPad from Best Buy in Arlington, Texas on July 3, 2012 spending a total of $1000 with sales tax, the warranty plan, a $50 cover, and the iPad itself. The salesman suggested I buy the warranty plan so I can get a new one if I accidentally break this one. Knowing this, I brought my broken iPad to the Hoover, Alabama store today and was notified that I will be receiving a refurbished one. I told the gentleman that was not what was told to me a year ago in Texas and all he basically said was sorry. He then explained that I would... More...
    (Repair Services)
    amyamyamy's Picture   amyamyamy    0 Comments   Comments
  • Buyer beware

    After buying 2 computers, and joining the Geek Squad, and purchasing an "extended 2 yr warranty" we found out its only a "membership" to the Geek Squad, u pay for the help they provide for you, when one of the computers broke down and we were within the 2 yr extended warranty, we were told this n that ect, including when we bought the 2 yr extended warranty it killed the one yr manufactured warranty!!!ive never had this happen! what does extended mean then?? we were told the harddrive/memory was messed up n needed to be fixed, needless to say at this point n time were... More...
    (Repair Services)
    pennymaker2's Picture   pennymaker2    0 Comments   Comments
  • Best Buy Brandon Florida

    Customer Service was poor. The manager was on duty and did nothing to help. The sales associate gave no informaiton, just was quick to take the money and get to the next customer. I have written letters to complain and no response from anyone. I wonder how many days they will remain in business. I will shop at a much higher store to get better customer service than to try and save one penny with best buy's poor, money draining customer service. More...
    (Mobile Phones)
    Jelena2's Picture   Jelena2    0 Comments   Comments
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