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  • Month Old Best Buy Computer Broke

    Wow, I must say I'm very disappointed in Best Buy, which was the company I'd always go to for my electronic purchases. Not anymore! My Mother recently purchased a new laptop from Best Buy, which has a one year warranty. One month and the computer stopped working. Took to Geek Squad inside Best Buy and they said the hard drive went bad. First they wanted to charge her $70 to fix the computer, which is only one month old. Finally after arguing for a couple minutes they said it would be fixed free but would take up to a week to get the part. For one I feel they should have... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sksk13's Picture   sksk13    0 Comments   Comments
  • Samsung broken washing machine

    I bought a Samsung washer model WA 400PJHDWR/AA and in just over a year of use it broke the pump on the bottom of the washer putting water all over the floor and down through my crawl space under my house. I have researched this model after this happened and have found there are many complaints on this model. I contacted Best Buy and they said it was out of warranty and to call Samsung which I did and they referred me to a company called AE which does service for Samsung and they had made an appointment for 9-24 and they never showed up or called to confirm. Wont be buying from Best Buy or... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Shipper's Picture   Shipper    0 Comments   Comments
  • Bad Customer Service

    I am a very embarrassed and unhappy customer due to the inadequate policies of Best Buy. I have purchased a laptop with no issues and paid it off and have an $8,000 line of credit. Last month I purchased a 60%u201D flat screen TV with sound bar and included having installed. All payments made timely and I have an excellent credit rating that supports this. On 9/6/14 I went to the Mt. Juliet Best Buy store because my laptop was not working correctly and was advised I needed to get an anti-virus protection added to my machine. They recommended Webroot which also entitles me to the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Squirt1's Picture   Squirt1    0 Comments   Comments

    (Repair Services)
    4FRIDDLE's Picture   4FRIDDLE    0 Comments   Comments
  • Best Buy in St. George has horrible customer service

    On August 1st at 8:30pm I went to the cashier and gave him two Skylanders swap force quick draw rattle shakes to purchase. I was excite to find these because they're impossible to come by. He scanned the package on one and it came up with an error saying the product was recalled. He didn't know what to do and kept scanning it. I said, could you scan another item like it or just manually put in the price? He said he'll have to call over someone. A woman then came over and didn't address me or smile and just said let me ask the manager on duty. She then took it over to the... More...
    (Entertainment, Movies, Events)
    KINGAPPARATUS's Picture   KINGAPPARATUS    0 Comments   Comments
  • customer service

    returned a couple of items on a Saturday afternoon...accidently left my phone on the counter. Did not miss my phone until Saturday night .Hoping that it would turn up...decided to wait until Monday to buy another phone. After I purchased the phone.i reported the other as stolen.thirty minutes after it was blocked and shut down..My daughter received a call from Best Buy...requesting that I come pick it up....They had Saturday evening, All day Sunday ...why call after it was reported stolen?..said they put it in a safe for safe keeping...really? Several of my pictures had been deleted. and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Credit Card

    I was lured in to applying and using their credit card for a purchase discount, it takes either going into the store with cash to make a payment of mailing a check, they provide NO electronic means of any kind to make a payment except by phone. After having a manager at the store refuse to take my payment in the form of my bank debit card and requested cash, my account became a week late as a result and they rewarded me with a bad mark on my credit report. Buyer beware, when dealing with Best Buy if you must, pay in cash or use your own credit, bottom line is do not owe them anything when... More...
    (Credit Cards, Finance, Banks)
    jayvanderford's Picture   jayvanderford    0 Comments   Comments
  • Customer Service?

    n June 23, 2014, my daughter stopped at the Roseville MN Best Buy store to purchase a CD. When she could not find the CD on the sales floor, she asked for assistant from store personnel. She was assured that the CD was indeed available. Over the next FORTY minutes, she was handed off to two other customer service reps who offered little assistance, information or explanation. The common denominator among all three customer service reps seemed to be an attitude that was 180 degrees from the term “Customer Service”. Upon receiving the desired CD, she asked to speak with the Store... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    braddman's Picture   braddman    0 Comments   Comments
  • Rude Cashier! Very inconsiderate!

    We shopped at Best Buy Union City June4 2014 Wednesday exactly 3:45pm. When we arrived inside best buy we go directly to the cashier because my mom's gonna pay her best buy account and she knows we're together. Then when my mom was paying to the cashier i left her there because im goin to find a headset because im going to buy one. Then when im about to pay it and my mom was still there signing the receipt she said i cannot do the payment because i need to fall in line! What the heck! She knows i was there before. And one more thing only one person is behind us!! The store is not... More...
    (Shopping, Chain Stores)
    marieo14's Picture   marieo14    0 Comments   Comments
  • Horrible Customer Service

    I have been a very loyal customer of Best Buy and have purchased thousands upon thousands of dollars worth of merchandise via online and in store from Best Buy. However I placed an order this week on line and paid for expedited shipping. When my package was to be delivered the UPS driver did not leave the package with a note stating that it required signature for delivery. This is the first time ever that Best Buy has required my signature! Had I known this I would have had the item shipped to my office, rather than my home. At any rate, I signed the authorization form and left it on... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    chrissie728's Picture   chrissie728    0 Comments   Comments
  • False information regarding Geek Squad Protection plan

    I renewed my ATT contract and purchased 4 new phones in Dec 2013 at Best Buy in Tallahassee, Fl. One of the smartphones was for my disabled son. The sales persons ( Lucas & several) recommended the Geek Squad protection plan for us BECAUSE IT WAS EXACTLY THE SAME AS THE ONE ATT HAD EXCEPT THAT THE DEDUCTIBLE WAS LOWER WITH BEST BUY. I agreed to purchase the plan for my disabled son as he would be the most likely to loose/damage his phone. On March 7,2014, my son put his phone down at a restaurant and walked to the table. Then ran back to get the phone. It was gone. No one at the... More...
    frogmom's Picture   frogmom    3 Comments   Comments
  • bait and switch tactics

    At 11am checked bestbuy website to find lg g2 phones for one dollar got to the store at 620 pm and was told the sale ended the previous saturday. What kind of bullshit is this. Called corporate and they agreed that the sale price was online till 3pm but they have a disclosure in their add that prices can change at anytime and would not honor the sale price. My wife loved the phone so I bought it and one more for myself at the cost of 218.00 and a 2 yr agreement with sprint. Best buy is on my shit list and I will spread the word to everyone I meet. More...
    cobrasmach's Picture   cobrasmach    0 Comments   Comments
  • Best Buy Fails on Customer Service

    I am beyond disappointed with the service from Best Buy. First of all, the workers are usually young people who are rude, don't help, and have a nasty attitude. I went to three different Best Buys to purchase a tablet and laptop, hoping that someone could provide me with some insight. The girls were all wearing tight clothes and flirting and talking to the other employees. I saw a manager slap one of the girl's on the butt. I even called customer service to complain, who didn't do anything. I highly doubt best buy trains their employees. When I walk into micro center or any... More...
    (Shopping, Chain Stores)
  • Best Buy-Don't Buy

    I bought an RCA 37 inch TV online from Best Buy as a Christmas gift in November, but of course, it was not opened until Christmas day. The screen was completely broken and the TV did not work. So, I bought another RCA 39 inch to replace it. I finally was able to hook it up today, and the same thing happened. Another cracked screen, with the TV not working at all. So I contacted Best Buy customer service, who told me to call my local store. Then to talk to the Geek Squad, who told me to call RCA, or bring it in to my local Best Buy, which is 5 1/2 hours round trip from my home. They would... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    floatabegonia's Picture   floatabegonia    0 Comments   Comments
  • Dissatisfied customer with store and online service/pricing!

    Traveled to Marysville Best Buy store to look for a new TV. Found an LG TV that I liked for $428.00, After inquiring I was told they did not have it in stock, but they could get it in 4 days. I decided to wait and do some more research. After research was complete the next day, I still like the LG model. I looked it up online and it was priced at $442.00. I called the price match team and got the complete run around. All I wanted to do was order it online and have it shipped to the store. They told me they could price match there own store because that store discontinued the TV. My question... More...
  • Fifth Avenue

    I purchased a camera bundle in the store as a present for my son and when we arrived back at the hotel the case is far too small and would actually damage rather than protect the camera. I have just visited the store to exchange the case and was bullied by Ralph who refused to even understand the issue and made me pay extra money for a case that would fit. My son came out of the store really upset and I feel I have been subjected to horrific customer service. Would never employ Ralph and nor should Best Buy or perhaps it is their corporate training that encourages bullying? More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Jamestbishop's Picture   Jamestbishop    0 Comments   Comments
  • trrible customer service

    I would just like Best buy to know that they have the worst customer service I've ever seen in a store, specially the so called geek squad team or whatever. They treat people like they are stupid and they always have an attitude towards the customer if they ask some questions. We , the custumers, have the right to ask and they answers from them. I dont believe they work from free.they are being paid so why do they act like that. Oh but, its a total differentyyry tqueeiert ehy treat like royalty but wht abot when you have a problem whith the device /item bought yeah thats right... More...
    (Cable TV)
    gatitoducote's Picture   gatitoducote    1 Comments   Comments
  • worst store manager and costomer service

    i bought a pc and it ended up being the next day I exchanged it for an xbox one.i heard some noise I didn't like from it.and took it back and they said we arnt going to re exchange it because they didn't think anything was wrong.this was with in a few days of 15 day return policy.then this Friday I got tired of the system and took it back and said im unsatisfied with this product and want to return it.they then said to me WE CANT REPCLATE WHAT YOUR HEAR SO I CANT GIVE YOU YOUR MONEY BACK.then Saturday I called best buy corporate and they said they should have.its wint... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hvd2222's Picture   hvd2222    0 Comments   Comments
  • Customer Dissatisfaction

    I bought the first three seasons of "Breaking Bad" for my wife for Valentines Day. She didn't feel she would have time to watch them so I decided to return them. I went to the Best Buy in Lakeville, about an hours drive, and it was boarded up. So I went to the Best Buy in Burnsville but it was boarded up. Then we went on vacation. I went up to the Best Buy in Richfield, just down the block from corporate, and the manager would not return my money. They said I was outside the 15 day return policy AND the blue ray was not being stocked anymore! Three weeks later?! So... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Rick1020's Picture   Rick1020    0 Comments   Comments
  • Best Buy fails to come through

    I purchased a dishwasher and clothes washer. Both were delivered and installed (on a Friday) however the dishwasher didn't work. Instead of putting back my old dishwasher and taking away the new one they left me with a broken new dishwasher. Seems they can only follow orders of "installation" and could not "remove" the dishwasher since that wasn't what the order was for. Okay, can you get me a new one for tomorrow? The delivery people have nothing to do with this so I call the store and someone will get back to me. Next day I get a call and the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Glgr0208's Picture   Glgr0208    0 Comments   Comments
  • Delivery of Television

    I purchased a television at Best Buy and scheduled to have it delievered. The delivery date was cofirmed and so on the the day of the delivery I waited for a call from the store letting me know at what time they would be out. This never happened and so I called them to see what was going on only to get the run around. To make long story short I was told on my fourth called that the date had been changed and was not even informed. This is extremely poor customer service by best buy and I will never shop there again!! With service like this it's no wonder they are losing money!! More...
    (Delivery Services)
    madtvman14's Picture   madtvman14    0 Comments   Comments
  • Store and online are a beast with two heads

    I ordered a dishwasher and gas range, > $3000. They convinced me that I had to have the installation kit for the Bosch dishwasher, but it comes with it's own. Their mistake. In order to get my $30 back, they say I had to take it back to the store. Use my gas and time to fix their mistake? Really? Can they not send a self addressed box like Dell does? I'm angry , so I decide to cancel my gas range that had not been delivered. I call and tell the guy, and when I tell him why, he says... "Oh, no problem, we'll pick it up!". I say, great, no need to cancel... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jmc1's Picture   jmc1    0 Comments   Comments
  • LG TV Purchase and Return / Refund Policy

    I purchased a 55" LG LCD which I am happy with the item. Were I am NOT happy is I used the wrong credit card (my mistake) I went in the store and they were more than willing to help. Which was great I was relieved UNTIL if find out they DO NOT credit your account right away like most companies. They Hold your money for 5 to 10 business days. So not only do I pay them for the TV TWICE!!!!! they are not refunding my money any time soon. This has to be an illegal practice every other company in the world can instantly credit your account. Why should it take 5 to 10 days for BEST BUY or... More...
    (Credit Cards, Finance, Banks)
    catchone's Picture   catchone    0 Comments   Comments
  • Horrible customer service

    I bought an ASUS notebook from Best Buy and the battery would not charge. I took it back to Best Buy in El Cajon California and was informed that the exchange period was a few days past. Fine, I asked if I should just contact the manufacturer to get the battery replaced. The extremely uninformed customer service rep at the counter told me no manufacturers will fix a battery issue and they are not under warranty. She then implied I may have caused the problem by leaving it plugged in for a month and burning the battery out myself, even though I had told her I first tried it the day... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    georgeograham's Picture   georgeograham    0 Comments   Comments
  • Best Buy horrible customer service

    I just wanted to drop a line and say that I am very displeased with your store and likely will be using for future purchases. I have never seen such incompetence in my life. First I purchased a refrigerator and before it even got out of the store, your people put a huge dent in it. They replaced the door and damaged this new one in transit. The most aggravating part was being told a delivery time from 12-2 and your folks showed up at 530 and I lost an entire day of vacation and got yelled at by my boss who expected me to return to work by 230. As I mentioned, the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Polisciman's Picture   Polisciman    0 Comments   Comments
  • Got ripped off

    I bought a Brother Laser Color Printer online on and paid through their site on Paypal. When it did not arrive, I tracked it through their site and lo and behold, Fedex claimed to have delivered it. I had received an incorrect box (a neighbors box) on that day, but no printer and no other boxes delivered. When I contacted Best Buy, they said I had to go through their "Marketplace Seller" (WTF???) and when I called the Marketplace seller, they said the tracking is showing your box delivered. Yeah, that's why I am calling obviously!! They said call Fedex, which I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    AmyH's Picture   AmyH    0 Comments   Comments

    In my experience buying an iPad mini at Best Buy I was extremely disrespected by a Best Buy employee. I went to buy and iPad mini and when I asked the lady to go get it for me she stared at me for 30 seconds and then I had to tell her I need her to go get me just the a iPad mini, then she went and got it for me. I asked her to put on the screen protector as I get a case for it. Then she stared at me for 30 seconds again then I went for the case but then she said she has to ring me up first. So I asked her for one minute to pick out the case and what's the best one, then as I was... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    harrywinston's Picture   harrywinston    0 Comments   Comments

    Its a Holiday season and stores should be ready for any returns or exchanges but BEST BUY is only open to sell and nothing else. They don't care about doing any returns/exchange. All they are doing is sending the customer to return their merchandise from where its originally bought. This is what happened to me. I bought cellphones from them and all i wanted to do was return them and buy something else from best buy. i wasn't even asking for any refunds. The cell phones were bought at full retail price. The packaging was unopened with receipts under valid return policy. I was told... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    RICKYJASPAL's Picture   RICKYJASPAL    0 Comments   Comments
  • Poor Customer Service

    I will make it short. I attempted to have my computer serviced at the Best Buy in Wheaton, Maryland. I was told that the Geek Squad could wipe my hard drive if they found something wrong. I protested that I should at least get a call since the only issue was that the port to my charging cable was broken. I was told that is not how it worked. I asked to speak to a manager who confirmed. I asked to see the written policy and that is when all hell broke loose. LET'S SAY I ended up saying something not so nice and not very so professional "you are being an ass". The general... More...
    (Repair Services)
    alphamale1906's Picture   alphamale1906    0 Comments   Comments
  • Elite Plus What A Joke

    I have been a member of the Awards Program for years. I am an Elite Plus member and have probably spent well over $10,000 in that store over the last 5 years and there are absolutely no benefits for being a loyal member of the awards programs. BestBuy would rather sell a PS4 to someone who has never spent a dime with their store and do not care about BestBuy at all rather than put something in place so that their long time loyal members could get one of the units. Management has no idea of how to run this business and are greedy. Rather than keep the people who keep spending loads of... More...
    (Shopping, Chain Stores)
  • Warranty rip-off and representative deceitful

    I purchased my iPad 2 on April 7, 2012 and was encouraged to buy the extended warranty. I usually don't buy extended service warranties on my computer and electronic purchases however, the rep told me that the batteries for the iPad were expensive and they start to lose juice before the 1 yr regular warranty so the $80.00 was well worth it just for the battery replacement. Well, it is December 2, 2013, still within the 2 years from purchase and both Best Buy and the insurance company (Assurant) tell me too bad, not covered. The actual quote from one of the emails I received, "We... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    NadineATL's Picture   NadineATL    0 Comments   Comments
  • Your corporate bull**** needs to stop now

    I bought a Logitech K800 wireless keyboard at store #403 located on Cowan Rd in Westland. The keyboard stopped working so I brought it in with me to the store. Some black guy helped me at the service desk. I didn't have the receipt with me so I was fine getting store credit back. It turns out that when I bought the keyboard, my name was never tied to it electronically. I was able to return my headset, but not the keyboard. The were able to look up my headset on the computer but not the keyboard. This one act has turned me away from Bestbuy and the corporate computer world. I will do... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jsholand's Picture   jsholand    1 Comments   Comments
  • Best buy laptop service

    I took my sony vaio laptop to geek squad to get fixed. It had a virus that was corrupting the hard drive. It was brought in on 10/26/13 and it was to be done 10/29/13. When it wasn't ready on the date they told me I called and found out they lost my laptop. Best buy then found it a day later and told me they were still working on it and I needed a new hard drive. They were to install a new one and return it back to factory settings. I went to pick it up 11/02/13. Upon picking it up and paying full price to fix it I turned it on to find out that they had wiped the computer and it had no... More...
    (Repair Services)
    Chris1976's Picture   Chris1976    0 Comments   Comments
  • Another unhappy customer

    I guess I shouldn't be surprised when I look at the previous reviews and all I see is "red sad faces". I guess I am adding another sad face. I won't go into the sordid details of my new computer purchase and the Geek Squads inadequacies, or the long waits just to return a defective computer or the lack of concern from anyone in this store. I just have some advice for Best Buy - give all your managers personality test and hire those that score high on conscientiousness and empathy - something store manager, Rick Venvresco lacks. Best Buy has lost my business for life... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Barbara19's Picture   Barbara19    1 Comments   Comments
  • Items sent to the wrong address in the wrong state!

    I ordered 2 items from them on 10/8/13 and they processed it and took the money for it and sent UPS tracking number and I was supposed to receive it on 10/15/13 but when it didn't show I checked the tracking number and it said that it was delivered already to somewhere in East Brunswick,New Jersey & signed for by someone named LALA and left on the dock but the address I live at and ordered it for is in Maryland over 300 miles away! I've emailed them several times with no response in over 24hrs,their online chat keeps telling me they're busy with other customers so... More...
    (Delivery Services)
    TWolfe2020's Picture   TWolfe2020    0 Comments   Comments
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