Best Buy Reviews and Complaints


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  • Best Buy NEVER AGAIN

    After reviewing a few of the 3038 complaints listed on-line, I have high doubts this will even be looked at by the corporate office. I am sad to say, this by far, is the worst service we have EVER received. On Thanksgiving, after dinner, we decided to stop and see what deals Best Buy was offering. We were looking to purchase a dishwasher, as well as a clothes washer. I realize this isn't a huge purchase, but we have been returning customers'. That evening we purchased an open box washer, as well as a dishwasher. The arrangements were made for delivery of the washer, and that... More...
    (Delivery Services)
    rroberto's Picture   rroberto    0 Comments   Comments
  • Geek Squad support

    I took my laptop to best buy....had a password and my bf couldn't remember what he put...after bout 20 mins he told me that the power cord was recognizing the battery (this was after he put cd into drive and spent 20 minutes "working on it"....said it would cost $100 just to diagnose it then whatever amount to fix it...i left without letting them do anything else...tried to get on (up to this point could get up to sign in screen til geek squad messed with it)...i called best buy back when i got home and discovered this..the man that answered said " I dont think he'd... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    jcbrown's Picture   jcbrown    0 Comments   Comments
  • Coleman Vision G5HDSPORT

    January 13 2016 I purchased a Coleman Bundle Vision HD G5HDSPORT on line it stopped working November 17 2016 called Best Buy on line customer service was told to call Coleman it has a one year warranty they gave me a couple phone numbers well Coleman don't answer their phone they tell you to leave detailed message it is impossible as their voice mail box is full for the last month, called customer service was told to take it to the local Best Buy 4500 Van Nuys Blvd Sherman Oaks, California which I did and was told there were nothing they can do to help me to a resolution, Called... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    pelebrasil's Picture   pelebrasil    0 Comments   Comments
  • Price Match

    Before Thanksgiving I booughrt two itens on Best Buy online. About three days before thanksgiving I saw that the same itens had lower prices and I called the guest services. They confirmed that I was correct and said that the they gonna send the money back to my credit card account in between 4 to 6 business days, what did not happen. In about 10 days I called again and a lady said to wait more, to give to Best Buy more time. Now it is being about one month already from the first call. I can't see the money in my account. I am trying to talk to them now. I have been in a phone call... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Jaqorlando's Picture   Jaqorlando    0 Comments   Comments
  • Order Cancelled Automatically

    I have been a loyal customer to Bestbuy with either Elite or Eliteplus status for the past several years. I ordered for a Bose Cinemate 15 speaker couple of days, which Bestbuy cancelled automatically saying that the price posted for the product was an error. I thought the order got cancelled for everybody who order this product for the same price, but when I checked with my friends, they are confirmed that they received the product without issues. If there is a pricing error, why was the order cancelled not for everyone? I stopped by a bestbuy store to enquire on this and they said I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Online ordering

    My husband and I are long time customers at Best Buy we always make big purchases at Thanksgiving and Christmas. This year on 11/24/16 we decided to buy a 70 in Vizio M70-D3 at $1699.99 and a remote at $49.99. Order BBY01-793096023785.  We placed our order and our Best Buy card was charged the $1872.48 on 11/24/2016 then on 11/27/2016 we get an email that our purchase can not be processed and find Best Buy split the order and is trying to charge us $53.49 for the remote and $1818.99 for the TV AGAIN and they are of course being denied they already charged it 3 days... More...
    (Holiday shopping reviews)
    Peacey77's Picture   Peacey77    0 Comments   Comments
  • Best Buy customer service and price

    Just returned from the Best Buy store in Hiram, Ga. I went with the intention of buying a big screen television and some accessories. I know that Best Buy has a price match guarantee, and after spending some time with salesman "Robb", I was ready to buy, but wanted the same price as I was able to find at another large box retailer. Robb seemed to be a bit agitated, but went to ask about the discount. He came back and said "Sorry, but no additional discounts on Black Friday discounts. When I protested, and cited their price match guarantee, Robb decided that he would just walk... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    crv351's Picture   crv351    0 Comments   Comments
  • LG Washer/Dryer Combo WM3997HWA

    My family has been loyal Best Buy customers for years. My husband is a Best Buy ElitePlus member and my daughter is a Best Buy Elite member. On July 28 we purchased an LG washer/dryer combo (WM3997HWA), which was advertised to be on sale for $500 off the original price. At the same time, Home Depot was running the same sale, but we went with Best Buy because we have been very happy with products and service we received in the past. Of note, is the fact that we are limited to the described appliance due to the limited space within our daughter%u2019s condominium. Since the time of... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    S613KO's Picture   S613KO    0 Comments   Comments
  • Best Buy LG WM3997HWA Washer/Dryer Purchase

    My husband and I have always been happy with the products and services we received as Best Buy customers. In fact, my husband is a Best Buy ElitePlus member and our daughter is an Elite member. On 7/28/16, we purchased an LG Front Load Washer/Dryer combo (WM3997HWA) from Best Buy for our daughter%u2019s small condo in Maine. We are limited to this item due to the small space in which it must reside. At the time of purchase, Best Buy was running a sale on the item with $500 off the original price. Incidentally, Home Depot was running the same sale, but we opted to go with Best Buy... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    S613KO's Picture   S613KO    0 Comments   Comments
  • Best Buy credit card

    After qualifying for a credit card, I purchased a few items. I was paying on time until I missed two payments. I paid the card balance off in April 2016, and in June 2016, they canceled my credit card. When I inquired about the reason, I was told that because I missed two payments, they saw fit to cancel. I had a good payment history, and paid it off. I do not go to best buy for anything. I will always look elsewhere to purchase those items. More...
    (Credit Cards, Finance, Banks)
    redhoney466's Picture   redhoney466    0 Comments   Comments
  • Panasonic Microwave Problem

    I want to compliment one of your excellent employees, Matt when I went to Best Buy near Dundas Street on Nov 2, 2016 around 2:15 pm. Matt deserves high praise for the way he helped me to get an old invoice (within a year) for my Panasonic Microwave, without out that Panasonic repair shop was not taking my microwave for repair though it was under 1 year warranty time frame from the manufacturer. Matt knew just what to do to solve my problem quickly and I appreciate his compassionate and positive attitude I want thank Matt personally for the excellent service I received at the Best Buy. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Bad Customer Service

    Best Buy has changed the scheduled delivery date on my new appliance twice now, and when I called about it, as their last date change wouldn't work because I will be at work in the middle of a Wednesday, I was told they will have to push it out yet another month! When I asked for a supervisor the rep asked me what I thought I would accomplish by speaking to a supervisor. He then put me on hold for quite a while, came back to tell me there wasn't one available and they would have to call me back by the end of the day. It's been three days and still no call. This is terrible... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Best Buy servie

    Ordered and paid for a refrigerator on 09-02-15. Was told it would be delivered on 9/9/15. At the time of order there were 8 in stock. On 9/9 they arrived to haul away old refrigerator but did not have the new one! Customer service stated they were now out of stock and would not deliver until 10/23. Best buy did not have the courtesy or service to inform us of this, we lost work as well as emptied and disconnected the old refrigerator. Absolutley horrible customer service. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    nancyeye's Picture   nancyeye    0 Comments   Comments

    Had went into best buy in Erie,Pa buying a Toshiba worth over 800. Went to school did not hook up to internet. Did not hook up to internet at home residence or anywhere. Was promised that once I had bought my laptop Geek Squad would start up my laptop from when I bought it. Thhe sale assosiat had told me and my entire family who was there when I had bought it . When I came back for them to set it up they did nothing for me and sale assosiat had told manager she said nothing of the sort. Horrible customer service More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    jessicapris's Picture   jessicapris    0 Comments   Comments
  • poor in store service

    I tend to avoid Best Buy, because I never have had good service in one of their stores. You cannot find people to help you, and when you do, they often know little about the item about which you seek input. Just got a new car and, after watching some product reviews on YouTube, I decided to drive 15 miles to Best Buy, because one of the YouTube reviewers said he bought his remote start at BB and they did a good job. I know I do not want to self-install, so I made the trip to BB. I walked in the store just before 3 PM on 30Aug15 and it was not very busy. Lots of blue shirts, but no one... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • No Service in the Store

    I tend to avoid Best Buy, because I never have had good service in one of their stores. You cannot find people to help you, and when you do, they often know little about the item about which you seek input. Just got a new car and, after watching some product reviews on YouTube, I decided to drive 15 miles to Best Buy, because one of the YouTube reviewers said he bought his remote start at BB and they did a good job. I know I do not want to self-install, so I made the trip to BB. I walked in the store just before 3 PM on 30Aug15 and it was not very busy. Lots of blue shirts, but no one... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    MikieP's Picture   MikieP    1 Comments   Comments
  • Digital Download Nightmare

    Purchased a PC game as a Digital download. It was my day off (which are few and far between). I was expecting it to be relaxing, instead it was a NIGHTMARE. After I purchased the PC game I was told I would receive it in an hour. The next day I still didn't receive anything so I called to check on status. The woman in the Digital Downloads department said quote: Sometimes the downloads work, sometimes they don't. WTF! She said she would resend email in 10 mins and hung up. Hours went by. Still nothing. Called again and she gave me the installation code to write down. But the code... More...
    (Entertainment, Movies, Events)
    AngryBetty's Picture   AngryBetty    0 Comments   Comments
  • Fraudulent purchase

    We received our AT&T cell phone bill yesterday 8/10/15. On it were 3 $849.99 I-phones that were purchased at a Best Buy on 7/26/15. We got the bill adjusted through AT&T and found out that the only way this could have happened was that someone got a hold of my husband's social security number. I called the 888 Best Buy number to see if I could get anymore info, such as which store these purchased were made. The first person I talked to said my husband had an account there, when he does not. I went through 2 hours of transfers, hangups and being on hold for more than 30... More...
    suzybcash2001's Picture   suzybcash2001    0 Comments   Comments
  • Geek Squad Lies

    I took my 2 1/2 year old Dell All-In-One computer to the Geek Squad in Grand Junction, Colorado with a "Preparing Automatic Repair" message. The Geek Squad put in their boot disc and after waiting a few minutes removed it and told me that my hard drive was bad. Told me I could send it in but usually it is more expensive than just getting new computer. I was upset that they could not retrieve my photos and documents from the computer and they told me to remove it myself. I took it to a computer savvy friend of mine and asked him to remove it for me so I could retrieve my... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    pcoryell's Picture   pcoryell    0 Comments   Comments
  • Be careful of purchasing phone contracts at Best Buy

    Similar to a review posted by another Best Buy consumer who purchased/upgraded a Verizon Wireless account at a Best Buy store (in Nanuet, NY) - we were told the charades would be approximately one amount and when the bill arrived it was approximately $60 more than we were led to believe. There were 4 of us in the store and we all left with the same understanding. A Verizon representative told us it was a Best Buy issue and Best Buy told us it was a Verizon issue. Since Best Buy sold the plan it seems as if it is primarily their responsibility. The representatives in the store either... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    JJK15's Picture   JJK15    0 Comments   Comments
  • wanting to get home theater system

    I went into purchase a home theater system for my Sony ultra 4k HD TV that I had purchase from the same Besy Buy here in Boise, Idaho. When I was looking around a gentleman name Christensen asked if I was being helped I replied no not yet. He asked what he could help me with. I told him what I was looking for. I told him he then asked if I had a price range. He then walked away. I thought he was going to go look into something for me. Then I noticed he was then helping another customer with TVS so I asked if he was no longer helping me? He threw up his hands like I don't know. That... More...
    (Entertainment, Movies, Events)
    tma102163's Picture   tma102163    0 Comments   Comments
  • Coupon exp. by one day

    Was spending over three hundred plus had to order the fit bit. Trainer Because they are all out, which I was find with that. I spoke with the manger and ask if somehow He would be able to over ride it being that I'm spending a lot already? He was rude and not even willing to see hear me out! I was upset and felt like he had no compassion on hearing anything and had his mind set with NO... Even if it's coupon is expired I know that as a manger he could have try to help me out. I've spent a lot over the Christmas holiday and never have been treated like this manger has made... More...
    (Electronics, Appliances - Sponsored By BEST BUY)

    I visited a Best Buy on 3/27/2015 to purchase a camcorder (HDR-PJ540) for a possible trip to Europe. The original price of the camrecorder was $699.00 but had a sale price of $399.00 because it was on clearance. I spoke at length to a salesperson and mentioned to her that I needed to verify that my Sony Blue Ray had a port on it in order to view our trip. I returned to the store on 3/30/2015, and noticed that the camcorder was not only removed but if I wanted to purchase another one the cost would be $795.00. I told the manage that I was there on 3/27/15 and he said that nothing could be... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    CHOEPICK's Picture   CHOEPICK    0 Comments   Comments
  • HP Bad Keyboard

    I have purchased many computers and various products from Best Buy but this last go round was a Doozy ! Window 8 is for the birds, and I had to bring it back the same day I picked it up in Dec of 2014. My tech savy guy said there was something wrong with it when he tried to install it for me. I work out of my home and need a reliable Desk Top as well as a laptop both by HP. The replacement system worked ok but the Keyboard became a nightmare, missing every third or fifth letter or number typed. Same for the spacebar and such. I called Best Buy and explained my problem and they said bring it... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    harleysarge's Picture   harleysarge    0 Comments   Comments
  • Poor customer online service

    I tried 3 different days to order a gaming chair to be shipped to my grandson in VA for his birthday and every time I hit "submit order" it said I needed to enter shipping address...which I had done countless times! I finally gave up on having it delivered and asked my son in law to pick it up at a store near where he works. The online orderingprocess is terrible and I apparently missed the place where it asked for the name of the person picking it up. So it defaulted to my name. I live in PA so not possible for me to pick it up. I called customer service to let them know my son... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    CarolynPA's Picture   CarolynPA    0 Comments   Comments
  • Don't trust Best Buy

    Do not trust Best Buy for accurate information regarding mobile phone service. I went to the Best Buy in West Simsbury Connecticut on 12/22/15 to upgrade my phone due to a friends news of a great deal. I was told when I inquired about upgrading to an iPhone 6 that there would be a credit from AT&T of $25 per month on my bill so the $25 monthly charge for the phone would be $0. "Wow, what a deal" I thought. "Are you sure?" I repeated more than once. "Yes" I was told each time. On 1/1/15 I took my son down for a new iPhone 6 . They told us his $25 dollar... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Nichlo's Picture   Nichlo    0 Comments   Comments
  • delivery sucked

    The Best Buy Paramus (Garden State Center) appliance center distribution center sucked. 1. The scheduled delivery time for a Drier (appliance) was between 1230pm to 230pm. 2. We took hold day off from work to ensure that the delivery runs smoothly. 3. By 3pm nobody called so we followed up. The best buy customer service representative called the distributors and said they were running an hour late. 4. We double checked with the customer rep that they have the correct phone number. 5. By 530pm- nobody came or called. 6. We called best buy customer rep at 530pm to follow-up and was... More...
    (Delivery Services)
    jyabut's Picture   jyabut    0 Comments   Comments
  • Horrible GEEK Squad service.

    We purchased a TV from Best Buy and ordered installation service from GEEK Squad. On our initial appointment they came without a certificate of insurance (we asked for it!), waited a little bit and then left. Then the guy called from them and told us that we need to reschedule the appointment, since they didn't have this certificate. I called million times to their representatives to reschedule it and make sure they have the certificate next time. However, when they came for the second time, they did not have it either. I called again, however, my calls were either ignored or just... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    pctech's Picture   pctech    0 Comments   Comments
  • horrible customer service

    I bought a dell laptop on line through best buy. I found the keyboard was wired and not a US key board,. But they refused to return or exchange it because I have got it for 15 days. When I asked if they could help me to replace the keyboard, then they asked to contact dell, then contact Technical service, however no one want to take ownership of my issue. At last, someone told me the issue is not sutable for them, and suggested me to go to store and find a sales assoiciate to ask if they could help me. It was unbelieveable to me. One more thing is that they sent my GPS to the wrong address... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dmiao's Picture   dmiao    0 Comments   Comments
  • Zero Communication

    I purchased a dishwasher on Friday, 12/12/14 from the Best Buy Destin FL store, to be delivered locally on the following Monday. The purchase was to include delivery, installation and haul away of the old unit. The salesperson told me that delivery would be between 7 a.m. and 7 p.m., but that I would receive a call on Sunday to establish a more specific time. When I had not received a call by 5 p.m. on Sunday, I began to attempt to contact the store, using the number given. After long waits and being disconnected a number of times, I finally reached a person who said I would receive a... More...
    (Delivery Services)
    NoCall's Picture   NoCall    0 Comments   Comments
  • Don't buy at Best Buy

    Don't buy at Best Buy buy at Costco. Assistant Manager Shawn at Best Buy Montgomery Pennsylvania store refused my return of Motorola Modem after we looked up receipt and found it and recognized that I spent over $10,000 in 2 years. Would not exchange the faulty modem. Gave him many opportunities to stand by the product they sell. Costco would have done it no matter what. Item still like new and had plastic but it was just over the return time. Even had the nerve to say it's not a doc 3 should be a doc 3. Looks at it closely and said "wow" it is a doc 3 but still... More...
    (Shopping, Chain Stores)
  • Warranty on Computer Magically Disappears!

    Bought an HP from in September, only to have the hard drive die a few months later. Since it was in warranty I did the logical thing and brought it in to be repaired. A week later I come home to a message with a quote of $126.79 to fix it. They are claiming the manufacturer denies any warranty on this machine. I'm looking at the item on the website now. 90 day parts, 90 day limited labor. The agent I spoke to with Geek Squad brushed me off and referred me to the store because it's not their problem. Asked for a supervisor and was disconnected. Called the store... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    geekchic1969's Picture   geekchic1969    0 Comments   Comments
  • defective cell phone

    From November 29TH, I have been trying to get my phone working through best buy geek squad replacement plan. Every phone they send out was defective. The first phone kept rebooting over and over and wouldn't stay on. The second phone wouldn't turn on period. Am still waiting for the box from Dec 16th today is Dec 22. Geek squad in store and over the phone SUCKS! They are definitely not geeks. Worst service ever. I don't recommend Bestbuy protection plan to no one. More...
    (Repair Services)
    okfine100's Picture   okfine100    0 Comments   Comments
  • Poor Customer Service Levittown NY

    I ordered an item online and saw it cheaper at Target the day I received. I went to do a price match during the Black Friday weekend and was told that no price matches during these 4 days, which is fair. I then asked can I use this add after that and was told yes that I have 30 days. Not true, as I was told today, but the topper is the General manager had no clue my wife was near him and he said "No, these people want everything for free. If you can't afford things then don't buy them at Christmas." My wife interrupted and told him that he was talking about her husband,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    NoMoreBestBuy's Picture   NoMoreBestBuy    0 Comments   Comments
  • Best Buy poor salesman

    On 12/06/14 we purchased a new computer from the Springfield, IL Best Buy. During the sale my husband and I felt "pushed" toward a particular computer. Neither of us is very computer competent, so we explained our needs and relied on the salesperson. After deciding on a computer we were asked what operating system we would need. We stated we wanted Microsoft office, excel, and publisher. The salesperson grabbed a program and stated it was what we needed. Of course it was the most expensive. When we got home we found that it did not have publisher after loading it. I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Rhobbs's Picture   Rhobbs    0 Comments   Comments
  • receiving conflicting information regarding reschdule delivery

    I have someone calling me regarding special delivery for 12/13 since delivery for 12/11 was cancelled due to mechanical issue. When I called back the first time the said 12/17 was the earliest they could reschedule - pushing me out 1 more week instead of accommodating and making those who already was scheduled a priority. I contacted the Arden Way store in Sacramento Ca and they were going to look into it. I received a call again from the Tracy Warehouse and was told that I would be scheduled for 12/13 and they were sorry for the confusion. I told them that I was not in agreement with the... More...
    (Delivery Services)
    LORUM's Picture   LORUM    0 Comments   Comments

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