Best Buy Support Ticket

Product support

Created By: Rodneylaib's Picture Rodneylaib Last Reply: Rodneylaib's Picture Rodneylaib
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

I received an Apple Watch for Father's Day two days after I got it I put it on and the face came right off. I call the store and was told to return it to the store and they would replace it. I drove 3 1/2 hours to the store in Casper Wy and Josh the manager refused to replace it. He said it an apple product and they don't support apple products they just sell. Mind you the watch was three days old, very expensive and I drove 3 1/2 hours to hear this. I am contacting a lawyer because I believe there is a law regarding products sold but either way I am not going to be a customer to take this laying down.


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